- A Signpost to Excellence in Quality and Productivityaf Bengt Karlof, Svante Ostblom
In the industrialized world, it is widely accepted that a free market leads to greater efficiency in terms of productivity and cost. But how can competition be introduced into situations where for example alternative suppliers cannot be used? Benchmarking provides an effective substitute for competition.
- John Wiley and Sons Ltd
- 12. Oktober 1993