Dealing with Conflict and Complaintsaf MTD Training
Not many people like to deal with conflict, do you?Perhaps its the difference of opinion or if someone is getting aggressive towards you, but its not a pleasant experience.In this textbook youll learn the key skills and the techniques to handle conflict and complaints in many different ways. From dealing with the direct and outright abusive person through to the calculated I want to be right at all costs person, youll learn the communication and soft skills to deal with all situations where conflict arises.
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