El Poder de las Pequenas Cosas: Porque los Detalles Marcan la Diferencia = The Power of Little Things

This book urges the readers to be alert for the important details that others miss, to become an effective problem finder, to make "going above and beyond the call of duty" their standard operating procedure, to be a more inquisitive and attentive listener, to take advantage of every opportunity to tell others how much they are appreciated.