Bøger af Barbara Glanz

From the best selling author of 'The One Minute Manager' comes a new take on customer service.

Helps you understand what your employees really want from their jobs. This book features tips for making employees do their best work for you, and tools for reducing dissatisfaction and turnover. It explains how to create relationships that are supportive instead of intimidating, caring instead of cutthroat, and profitable on every level.

Tells you exactly how to bring those little touches that mean so much to the place where you work, whether you are employee or boss. Containing hundreds of happiness - and morale-boosting suggestions, this book shows you how to bring caring, communication, and respect to the place where you work.