Bøger af Warren H. Schmidt

A concise guide for managers who are striving to develop the critical skills required for success after a quality initiative has been implemented in their organization. Useful worksheets and other assessment tools help managers deepen their understanding of TQM, identify the specific areas of competency where improvement is needed, and create a plan of action for building skills in those areas."The down-to-earth guide on transforming companies to total quality management! TQManager offers practical hands-on advice and an invaluable self-assessment tool for every manager who must lead the change to total quality."--Bill Wiggenhorn, president, Motorola University

A guide to implementing total quality ("the art of continuous improvement with customer satisfaction as the goal") at any level. The authors identify the basic ingredients that can help organizations develop and keep their focus on quality, and include case examples from award winners.