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Measuring Customer Service Effectiveness

Bag om Measuring Customer Service Effectiveness

1. The Business Case for Measurement; Return on investment in customer service; Measurement and service strategy; What to measure; Timing your measurement; Assess your current approach to customer service measurement; 2.

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  • Sprog:
  • Engelsk
  • ISBN:
  • 9780566085383
  • Indbinding:
  • Hardback
  • Sideantal:
  • 174
  • Udgivet:
  • 22. oktober 2004
  • Størrelse:
  • 250x177x11 mm.
  • Vægt:
  • 458 g.
  • BLACK NOVEMBER
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Leveringstid: 2-3 uger
Forventet levering: 10. december 2024

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1. The Business Case for Measurement; Return on investment in customer service; Measurement and service strategy; What to measure; Timing your measurement; Assess your current approach to customer service measurement; 2.

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