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Develop Your Assertiveness is an easy to follow guide with a range of self-assessment tools and exercises that will help you become more confident.
Managing Successful Teams addresses the everyday issues faced by team managers and leaders. It provides helpful, straightforward advice for improving team performance in a variety of different situations and environments.
How to Get Started in Export is a practical introduction to exporting that takes the reader step by step through the process of gathering information, formulating an export plan and putting it into action.
How to Manage Meetings analyses every aspect of holding a meeting and provides reliable advice on how to get it right.
A straightforward guide to structuring interviews, Successful Interviewing and Recruitment spells out how to hire the best candidates to help grow your business and increase its productivity.
A practical, accessible book which looks at the vital principles of good negotiation, that can result in improved business performance and better business relationships
Effective Customer Care will help you gain the advantage over competitors. It offers tips on how to hang on to your client base while attracting new customers by providing a value added service.
Develop Your PR Skills covers strategic PR, PR and the internet, working with the media, dealing with different stakeholders and customers, dealing with a crisis, using internal communications, using research to get a competitive edge, evaluating the success of your PR, and ethics and sustainability.
Get advice on handling social or workplace situations to improve your chances of keeping or getting a new and better job, from learning how to get along with others to improving personal effectiveness.
How to Sell Yourself gives indispensable guidelines on how you can get noticed and promoted at work, through developing and managing your 'image' for success.
Effective Financial Management gives advice on raising money for a business, maintaining investor relationships, accounting, reporting and communicating effectively with a wide range of stakeholders, budgeting, forecasting and managing business costs and cashflow, assessing projects and buying assets.
How to Motivate People reviews the principles of motivating staff to maximise performance, stimulate enthusiasm and achieve results
How to Understand Business Finance provides a quick and effective course from the perspective of the pursuit of business growth, and describes a business proceeding from initial set-up through its first year of trading
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