Bøger af David Hoyle

"Quality Management for the Small Business" fills the entry level gap in the quality literature market. Written for the small business that wants to improve the management of its quality but has limited resources, time and expertise. Covering all the key areas of Quality Management in a simple jargon free way it provides both the reasons for adopting and 'How to do' guidance. Broken down into three main areas, Customer Focus, Management Actions, and Processes; each essential component of these key areas is addressed in an easy to understand way. All the examples provided come from small businesses. The second part of the book allows the reader to assess how well things are going with a simple to use self-assessment tool kit. The self -assessment can be completed before any improvements are started, identifying the weaker areas allows for an effective improvement plan to be made. It is an ideal book for someone new to quality management and is a valuable resource for beginners and experienced people alike. If it later becomes necessary for the business to progress to ISO 9001 certification then "Quality Management for the Small Business" is an ideal starting point.

Most of us think that theology is what you do if you haven't got a life. But theology is in fact all about life and how we live it as God's people. Using the familiar pattern of the church year, David Hoyle explores the building blocks of Christian theology, and what each one means for how we live.

David Hoyle explores the changing theologies of ministry during the church's history with the aim of challenging the lack of theological reflection in some of today's results-driven understanding of ministry that seems more influenced by the business world than by Christian theology and tradition.

Quality in organizations, large or small, is achieved with intelligent use of various concepts, principles, tools and techniques. This book is an introduction to the fundamentals of quality management. It helps you understand how to apply the principles to achieve success in the most simple to complex situations.