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Conflict and Communication acknowledges the inevitable presence of conflict in our lives and the role good communication plays in managing conflict to cultivate a healthier, happier existence. The book explores the ways in which we process and act on conflict, as well as how we can leverage a deeper understanding of our own thoughts and behaviors to reduce the amount and severity of conflict in our lives.Opening chapters provide a basis for understanding conflict - from an overview of conflict in our lives to an inventory of our individual power and conflict styles to the oft-overlooked role that culture plays in our understanding of conflict. Later chapters look at the practical application of these ideas in common settings such as negotiation, dealing with aggression, and mediation. A distinctive chapter on apology and forgiveness brings a very human, emotional element to the idea of conflict resolution. A professional mediator, author Fred E. Jandt includes many real-life examples of conflict throughout the text.The second edition features additional examples for deconstructing conflicts, integrated material on online resolution, and expanded coverage on conflicts in organizations and in the family. New Key Takeaways sections in each chapter help students apply newfound understanding and knowledge to real-life situations.Conflict and Communication equips students with research-based techniques, grounded in communication theory, to mitigate destructive consequences of conflict.
This book prepares today's readers to successfully navigate our increasingly global community, introducing communication skills and concepts that will enable readers to interact successfully with different cultures and ethnic groups. Jandt offers unique insights into intercultural communication, at home and abroad, through an emphasis on history, culture, and popular media.
Explores the inevitable presence of conflict in our lives and the role good communication plays in managing conflict to cultivate a healthier, happier existence. The book explores the ways in which we process and act on conflict, as well as how we can leverage a deeper understanding of our own thoughts and behaviors to reduce conflict in our lives.
Latest edition of the best-selling student introduction to intercultural communication. Global in focus, full of pedagogy and adopted on courses across the world.
In this conversation with his co--author, Paul Gillette, Dr. Jandt tells you how to use the same negotiating techniques and tactics used by people whose job is managing conflict----labor negotiators, diplomats and corporate managers. Get what you want and win allies, with "win--wina a negotiating techniques.
Intended for the introductory intercultural communication course, this work is also useful for many courses in cultural studies, sociology, and anthropology. It showcases the development and diversity of intercultural communication theories in countries such as China, Africa, the United States, New Zealand, Mexico, Egypt, and others.
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