Bøger af John P. Wilson

How do you define a hero? Your parents can be heroes. A football player who scores a winning touchdown is often referred to as a hero. Then there is Sir Nicholas Winton, whose actions in World War II saved the lives of 669 children. For 50 years, he told almost no one about what he did. When a child he saved, now in his sixties, asked why he did it, he said he felt compelled to do something after seeing the squalid conditions in the Czechoslovakian refugee camps. He recently passed away at the age of 106. A young soldier falling on a grenade to save the lives of his fellow soldiers is another example of a hero. We also have heroes who enter burning buildings to save lives. It is difficult to predict how a person will react when faced with life and death decisions. We would all like to be heroes. But, when faced with extreme situations, some find they are unable to react. Here is a story of some who were able to get it done.

This volume is the first book in the field of traumatic stress studies to systematically examine the unique role of countertransference processes in psychotherapy outcome.

Mental health problems among asylum seekers and refugees are becoming a public issue, but awareness of this problem among the mental health community is relatively low. This title aims to bring together the works of mental health professionals and make available the knowledge on complex PTSD and cultural sensitivity in diagnosis and treatment.

The Call Centre Training Handbook provides line managers, trainers and coaches with practical training and measurement techniques for improving call centre and contact centre performance around the world.