Bøger af Michael Barzelay

"Simple, clear, and persuasive, "Breaking Through Bureaucracy contains a lot of good advice on how to make government agencies work better."--Aaron Wildavsky, University of California, Berkeley"An invaluable overview of the way government can change. This book doesn't simply identify problems, it also provides solutions. Right on!"--Lowell P. Weicker, Jr., Governor of Connecticut""Breaking Through Bureaucracy provides a diagnosis of what inhibits effective governance and offers a highly workable remedy for those ills."--Stephen Goldsmith, Mayor of Indianapolis

Attacking a fundamental weakness of bureaucracy - misplaced or misdirected accountability - this treatise describes how public officials in Minnesota experimented with such ideas as customer service, empowering employees to resolve problems and selectively introducing market forces into government.

While the Clinton Administration and federal agencies were busy making government cost less and work better in the near-term, the United States Air Force was regularly visualizing the competencies needed to assure the organization's long-term effectiveness.