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Improve your people management skills as an entrepreneur or business leader with this essential guide to retaining top talent, handling conflict and keeping employees motivated.
Managing Successful Teams addresses the everyday issues faced by team managers and leaders. It provides helpful, straightforward advice for improving team performance in a variety of different situations and environments.
Effective Customer Care will help you gain the advantage over competitors. It offers tips on how to hang on to your client base while attracting new customers by providing a value added service.
An essential guide for engineers who are new to the role of leading a team. Packed with practical information, advice and case studies, this book presents you with the insights to get your team rapidly up to speed and working to their full potential, shows how to problem solve, and keep the team on track through turbulent times.
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