Bøger af P.J. Louis

For telecom service providers attempting to deliver complex bundles of broadband services across different network types this book is a survival guide. It provides clear and non-mathematical explanations of the delivering technologies and the business models for these services.

Shows telecom service providers how to efficiently manage their technology advantages and back-end operations to survive in a challenging economic climate. This work features: basics of billing: staying alive; short, smart biz and tech strategies for tough times in telecom; and using CRM (Customer Relationship Management) to drive business.

This text focuses on the growing issue of internetworking across telecommunications networks. The title looks at how to manage services across these networks by following a set of common practices. A variety of topics are covered including POTS, paging, satellite, Internet and cable.