Bøger af Ralf Plattfaut - bogreolen.dk

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Service Design

- Mit Der Quadromo-Methode Von Der Idee Zum Konzept

af Ralf Plattfaut, Jorg Becker, Bjorn Niehaves, mfl.

395,95 kr.
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Process-Oriented Dynamic Capabilities

- Framework Development, Empirical Applications and Methodological Support

af Ralf Plattfaut

593,95 kr.

This book introduces a process-oriented dynamic capability framework to study both, service innovation and Business Process Management (BPM). In today's networked service society, service innovation becomes increasingly important. The concept of service innovation is related to Business Process Management (BPM) and shares several important traits.
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