Bøger af Roxanne Easley

Smiling Service provides training tools to help you master excellent service that increases your revenue over time. Clients feel valued when you provide top-notched service and show them that selecting your company was the wisest decision they could have made with their hard-earned money. This book gives step-by-step instructions on how to improve your service skills on site.These lessons were formulated from years of providing quality service for local and state level government agencies, non-profits, corporations, and private clients, as well as actual corporate training sessions conducted by award-winning caterer and speaker Roxanne Easley. Thousands have elevated their personal and business goals specifically in the service areas, and have grown their businesses because of this material.Roxanne continues to create opportunities to provide practical and proven strategies virtually and in person and now through this book. You will learn many dos and don'ts of service in the food industry. This active workbook will help you and your staff with skills to make your customers feel valued.

Modern Russian History: The Search for National Identity and Global Power exposes readers to the rich history of Russia, emphasizing the major forces and factors that shaped its development as a nation and an empire. Students are encouraged to draw connections between influential forces and factors, both historical and contemporary, to better understand Russia's past and current strategic goals, as well as the Russian sense of identity and place in global society.

Explores the rich history of Russia, emphasizing the major forces and factors that shaped its development as a nation and an empire. Students are encouraged to draw connections between influential forces and factors, both historical and contemporary, to better understand Russia's past and current strategic goals.