Bøger af Sanjay Nair

"Transform - Personal to Digital" is a workbook which will help you to create a digital footprint as per your desire and needs. This will be done through a series of exercises which will hasten the self-learning process in your journey from Personal to Digital.

"Entrepreneurship at your doorstep - Today and Everyday" is a Workbook which intends to ignite the latent Entrepreneurial spirit that is present in many of us. Through a series of exercises this workbook will explore your creative ideas and bring it in the forefront so that you can monetize on them by proper execution.

The "Red Diary Program- The Savage World of Branding" is for one and everybody who lives in this world now. It introduces you to the world of branding at your Personal level as well as at the level of marketing Products and Services and Corporate branding as well. Through the exercises of Red Diary Program Workbook, you would be able to learn and relearn everything about branding in the context of today's cut throat competition.

An IT service desk is the first point of contact between users and an IT organisation. A service desk is a one-stop destination for enquiries, requests and reporting issues, ensuring continuing use of IT services without disruption. They have become intrinsic in modern organisations.A service desk makes prioritising and responding to customer enquiries much more efficient, saving time and money. More and more organisations are understanding that customer satisfaction is key to developing their business.The Service Desk Handbook - A guide to service desk implementation, management and support provides operational guidance for implementing, managing and supporting service desks in the enterprise. It will help service desk teams in adopting ITIL to accomplish their tasks while making the necessary adaptations as per their organisation's needs.Suitable for service desk agents, supervisors and managers, as well as project managers and senior management looking to revise processes, this book will help readers get a service desk unit off the ground and act as a key reference guide once the service desk has been implemented.Topics covered include: Planning for a service desk; Telephony and tooling; The service desk team; Documentation; Performance measures; and Technology considerations - artificial intelligence and platforms and tools.