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Pharma Customer Experience reveals twenty secrets that pharmaceutical and biotechnology companies are using today to connect emotionally with their customers-both patients and healthcare professionals. In an increasingly competitive environment, it's no longer enough for pharma to develop drugs and technologies that treat, cure, or relieve the symptoms of disease. To be truly customer-centric-building long-term, reliable customer relationships-pharma must learn to treat patients and healthcare professionals the way hotels treat their guests. Discover how pharma companies can differentiate themselves through exceptional customer experience-helping patients understand available support services, explaining what to expect from clinical trials, making it easy to onboard onto new medications, and much, much more. In Pharma Customer Experience, Sean McDade presents twenty powerful strategies, all easy to implement, that can turn pharma companies into exceptional customer-centric organizations.
Are you a little too comfortable with self-loathing? Tired of feeling like you are not enough? This book is for you. Carrington Smith spent a lifetime trying to be someone else-to fit in, to be loved, to keep the peace, and to make others happy. Until finally, Carrington discovered that her own path to happiness wasn't based on fitting in but on standing out-celebrating her uniqueness and owning her past. Candid and raw, Blooming takes you on a treasure hunt to discover the gifts in the shit. Shit is quite literally fertilizer. It is in the messes, failures, trauma, and difficulties of life that we discover what we need to bloom into our greatness. From trauma to triumph, through the depths of sexual assault, religious mind-fuckery, family rejection, body dysmorphia, mid-life metamorphosis, physical scarring, and death into happiness, forgiveness, empathy, purpose, belonging, and joy, Blooming is a poignant, powerful account of finding your way through the shit.
You picked up this book because your breakup has been reduced to something that you feel you must "e;win"e; to emotionally survive and move on. This reduction can only take place if you were involved with a toxic person. Toxic people are selfish, empathetically bankrupt, and have a limited relationship with reality. Anyone who feels validated by exploiting your hunger for theirs is toxic-to your peace, your life, and your mental health. Breakups aren't won by game-playing or vilifying your ex. They're won by realizing that winning is losing a partner who has proven to be a dead end. A new life is waiting for you at the end of this journey. In Win Your Breakup, relationship and self-help coach Natasha Adamo presents the opportunity for a life with relationships that you don't have to tolerate and eggshell-walk your way through. It's a life in which your ex regrets the day they ever decided to breach your trust and break your heart; a life in which those who took you for granted wish you could find a way back into theirs. In this life, you can choose to walk away from toxicity-no more trying to be the person someone may want, may commit to, may be honest with, and may treat with respect. This life is about to be your own.
The amount of information and analytics provided by today's digital and social media is overwhelming. To make sense of it all, companies must gain insights: knowledge of what consumers think and feel and what motivates them. In Getting to Aha!, Darshan Mehta explores the nature of insights: what they are, how to uncover them, and how to use them to drive innovation and audience engagement. He surveys the trends driving modern consumers' behaviors and discusses how technology is shaping the way buyers interact with brands and directly impact their performance. He also shares the steps brands can take to access and leverage the knowledge gained from external and internal audiences alike. Whether you're a CMO, a brand manager, or an entrepreneur, this book contains theoretical wisdom and practical tips that are ready to be put to use today in order to give your business the competitive edge it needs.
Since the 2014 release of the global sensation 6 Months to 6 Figures, Peter Voogd's strategies have been featured in Forbes, Entrepreneur, Huffington Post, Business Insider, and more. Now, in 7 Rules to 7 Figures, Peter lays out the keys to a truly world-class life, one in which you CAN have your cake and eat it, too-wealth, family, and the freedom to enjoy it all without sacrificing your personal values. Given the lightning-fast technological revolution of the past five years alone, there's been no better time in history to be an entrepreneur than right now. The early adopters who shift into the New Economy today will be perfectly positioned to succeed at a whole new level. Anyone can have a world-class life. You just have to be willing to go after it. In Peter's own words, "e;This book is about YOU. Your results. Your future. Your income. Your story. Your legacy."e;
Most women want sex. Not just love. Sex. But the same desire that our culture celebrates in men can leave women feeling anxious, insecure, emotionally attached, or even ashamed. Enough. In Hookup Without Heartbreak, world-renowned intimacy and relationship coach Lia Holmgren teaches women how to let go of those negative feelings and reclaim their sexual freedom. Learn how to deal with hookups who ghost you, multiple partners, unclear communication, lousy sex, that crush on your friend with benefits, exploring your fantasies while managing your expectations-even how to know who's worth hooking up with in the first place. With signature humor and honesty, Lia offers straightforward advice as only Lia can. From the history and science behind hooking up to the do's and don'ts of casual sex, Hookup Without Heartbreak covers everything you need to know before you slip into that little black dress for your next date.
Most of the founder stories we hear are the successful ones-the ones with happy endings. This is not that kind of story. Being a founder comes with only one guarantee: at times, the obstacles will be so absurdly difficult they will seem almost comical. While you can't predict what's ahead, you can prepare for it. And you can learn a lot from Lynsie Campbell's experiences since she's survived everything a startup can throw at you. In This Better Work, Lynsie Campbell shares the true stories of her fifteen-year journey through the hyper-masculine tech startup world-the good, the bad, and the ugly. Learn how she raised millions in venture capital funding, hired for every startup role, braved two accelerators, experienced one successful exit, and burned one startup to the ground. Was the journey everything she thought it would be? Absolutely not. It rarely is. But it did generate priceless advice that can help other startup founders make better decisions-and avoid some horrible mistakes.
Is your team willing to propose game-changing ideas and offer diverse opinions? Will they take personal risks for the sake of your company and its reputation? Most leaders can't answer yes to these questions, especially during critical times of change. Why not? Because your team members instinctively understand your workplace culture, and they recognize the dangers of pushing beyond that culture's comfort zone. Through stories and examples, Detox demonstrates the real, tangible impact of toxic work environments that stifle innovation, collaboration, succession planning, and productivity-and shows you what you can do to change it. Learn how to create a healthy, secure environment that can dispel the natural insecurities and fears within your team. Instead of fostering a workplace that magnifies human frailties, discover the proven strategies and practices that can address your team's emotional needs and unlock their true potential.
When Richard Crocker beat polio, the disease that almost killed him as a child, he discovered two truths. One, there wasn't much left in life to fear. And two, there was an awful lot more left to live.Hellbent on finding as much adventure and success as he could, Richard spent the next seventy years living life to the fullest. By fifteen, he had one of the largest paper routes in the region. By nineteen, he bought his first home. He went on to build his real estate development company into a multimillion-dollar enterprise.All by embracing his singular motto: Have no fear.Follow Richard every step of the way as he worked hard, played hard, traveled the world, and met the love of his life. Learn about the deals he made, why he made them, and, ultimately, why he believes success isn't just about making money-but knowing when to give it away.
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