Bøger udgivet af McGraw Hill LLC

Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product.Gold Medal Winner of the 2015 Axiom Book Award for best business theory book!The Definitive Guide to Process Improvement and Operational ExcellenceToday's business environment demands faster responses, better service, and increased agility. The Process Improvement Handbook reveals how to design effective process improvement structures, organizations, and cultures to meet those needs. Focusing on specific process improvement knowledge areas, this practical work establishes the foundation required to create, maintain, and measure processes while equipping practitioners with the necessary skills to deliver consistent, successful outcomes. This definitive resource introduces a body of knowledge for anyone looking to improve their operating environment. The result is process self-sufficiency, extensibility, sustainability, higher quality, and overall speed that increases competitive advantage. The principles explained in this book encapsulate everything needed to be more "process mature," and to enable process excellence from start to finish. Coverage includes: The process improvement overview Process maturity Process-Oriented Architecture (POA)Creating a process ecosystem Managing process improvementsThe process improvement organization Process improvement aptitudes Case examplesProcess improvement templates and instructionsPraise for The Process Improvement Handbook"I believe that this is a book that will end up with many yellow highlights in almost every chapter. You are wise to buy this book; you'll be even wiser if you apply its contents to the way your organization functions." --H. James Harrington, Ph.D., prolific author of over 35 Process Improvement books, CEO Harrington Institute "Tristan Boutros and Tim Purdie have delivered a true gift to all business process management professionals, and to the business community as a whole. Comprehensive in scope, deliberate in focus, deep in expert knowledge, and highly practical in its wisdom, The Process Improvement Handbook enables the reader to put it all together and take a more integrative approach to improving business performance. With so much already written on the topic of process improvement, the authors tackle the challenge of differentiation head on by defining a compelling business case for this work--identifying critical links to other enterprise management disciplines and defining key contributions to organizational agility and value innovation. If real knowledge is less a matter of knowing everything and more about knowing where to find everything, then this book is an indispensable resource for everyone seeking answers to performance challenges." --Joseph A. Braidish, Director of Consulting and Training, Rummler-Brache Group "Boutros and Purdie present a framework that is invaluable for any organization looking to improve its processes (and what organization isn't looking to do that). Concise, clear, and credible, this handbook is full of ideas and approaches that will benefit anyone working with Process Improvement." --Mike Jacka, author of Business Process Mapping: Improving Customer Satisfaction, Second Edition "Finally, we have book that takes Process Improvement from theory to templates. There are a lot of books that poke at pieces of Process Improvement structure, but this book finally takes us across the entire spectrum. It is invaluable in two ways: it is a valuable resource for identifying and understanding the role and impact of a process within an organization, and it is a valuable ongoing ref

All the skill-building German language practice you need-with six books in one value-packed volume-plus support from the McGraw Hill Language Lab appThe most effective way to learn any new language is to practice, practice, and practice, and no other workbooks put as much emphasis on this as the Practice Makes Perfect series. In Practice Makes Perfect: Complete German All-in-One, you get six skill-building titles to help you build a solid foundation of verbs, vocabulary, grammar and conversational skills-all in one value-packed workbook.This easy-to-use, one-stop resource includes thorough explanations that are reinforced by hundreds of hands-on practice exercises to help you build the skills needed to break through the barrier to competency and fluency in German. Enhanced with a comprehensive index that makes it easy to reference all grammar explanations throughout the book, it's an ideal resource for both advanced beginning and intermediate level learning. This Premium Second Edition also includes extensive support through McGraw Hill's unique Language Learning app, featuring comprehensive flashcards (now with Text-to-Speech) for all vocabulary lists throughout the book, as well as audio recordings for conversations.Value-packed volume contains core content from six titles in the series: Complete German Grammar; German Conversation; German Verb Tenses; German Sentence Builder; German Pronouns and Prepositions; and Intermediate German GrammarIntegrated approach allows you to study and develop your language skills at you own level and paceThis edition is supported by the McGraw Hill Language Lab app, with streaming audio recordings for key conversations, and flashcards with Text-to Speech pronunciation guidance for all vocabulary lists throughout the book

A hands-on introduction to Java programming-fully revised for the latest version, Java SE 21Thoroughly updated for Java Platform Standard Edition 21, this practical resource uses a proven, step-by-step approach to teach the fundamentals of Java. You will discover how to get started programming in Java from the very first chapter. Written by Java guru Herbert Schildt and updated by Dr. Danny Coward, the book starts with the basics, such as how to create, compile, and run a Java program. From there, you will learn essential Java keywords, syntax, and commands.Java: A Beginner's Guide, Tenth Edition covers the basics and touches on advanced features, including multithreaded programming, generics, Lambda expressions, and Swing. Enumeration, modules, and interface methods are also clearly explained. This proven guide delivers the appropriate mix of theory and practical coding necessary to get readers up and running developing their own Java applications from the ground up or customize existing code.Clearly explains important changes from JDK 18 through long-term support (LTS) release JDK 21Features self-tests, exercises, and downloadable code samplesWritten by bestselling author and leading Java authority Herbert Schildt along with Dr. Danny Coward, an experienced Java developer

The complete guide to building the mindset, knowledge, and skills of a professional options trader.If you're a day trader or a sophisticated individual investor, you can move to the next level trading options as a full-time gig-and make a profit!Professional options trader Marcel Link argues that the most successful traders are the ones who treat trading like a business. It's how he turned trading into a full-time job, and he shares all his secrets with you. In The High Probability Options Trader, Link explains how to take advantage of online tools, offers a thorough but easy-to-understand explanation of option Greeks, and provides many effective strategies, including selling options and spreads with high volatility, making time decay work in your favor, using different time spreads, staying delta neutral, and using butterflies and condors. He explains how to trade during earnings, how to use technical analyses to time trades, and how to manage risk. Specific topics include:Learning to understand and take full advantage of a broker's platformWhat options are and how they're best usedMethods for valuing optionsChoosing underlying stocks, indexes, ETFs, and futures to tradeUsing options to protect your portfolio from market turnsManaging your options portfolioReading marketing conditions to make the right investing decisionsPlacing orders and timing tradesDeveloping and implanting risk-management strategiesOption trading has seen a tremendous surge in popularity in recent years, with volume records being broken consistently, yet many newer traders don't trade options correctly. Apply the lessons in The High Probability Options Trader to learn how to build a lucrative career in this rapidly expanding market.

To financial advisors who ask, "Who has the time and money for marketing?" the authors have an important piece of advice: Treat your practice like a small business, or you will be put out of business.In an economy in flux, prospective clients are hesitant to put their financial future in the hands of just anyone. This is where Marketing for Financial Advisors comes in. The definitive marketing book designed specifically for financial advisors,it provides all the basic marketing skills you need to attract high-net-worth clients quicker and in greater numbers than ever. Putting the authors'proven techniques to use, you can immediately build your client base by:Establishing brand and reputational awareness Developing a differentiated value proposition Creating a "word-of-mouth" army Understanding your clients' psychology Focusing on a niche segment of clients Building a sophisticated marketing campaign Writing an effective marketing plan Determining the ROI of your marketing spendFaculty members of the Wharton School's marketing department, the authors base much of their advice on a study of more than 800 financial advisors. Throughout the text, proven marketing approaches are combined with real-world insights from these successful advisors.Marketing for Financial Advisors opens the door to an entirely new perspective on your business. You will begin to view yourself as an entrepreneur and understand that an investment in marketing is an investment in the future of your business.Whether you already run a successful financial advisory firm or plan to start one, you must build customer relationships through marketing if you want to survive and profit for years to come. Take your first steps as a small-business entrepreneur using Marketing for Financial Advisors as your guide.

The essential guide to making smarter decisions by decoding CEO CommunicationsRecommended reading in Warren Buffet's 2013 Shareholder LetterInvesting Between the Lines introduces a revolutionary method for evaluating the financial integrity of a company. You don't need special access to "insider" information or a degree in accounting to figure it out. In fact, the secret is right in front of you-in black and white-in the words of every shareholder letter, annual report, and corporate correspondence you receive.Investing Between the Lines shows you how to:Decipher the "FOG" of confusing company communications Decode the real meaning behind corporate jargon and platitudes Separate the facts from the fluff in annual reports and quarterly earnings calls Safeguard your money by investing in companies that steward investor capitalToo often, corporate executives and investment professionals are expected to deliver short-term results. As a result, they are compelled to turn to accounting techniques and unclear language to meet these expectations. In Investing Between the Lines, L.J. Rittenhouse lays out her time-tested approach for recognizing at-risk businesses before trouble hits. This is the same method she used to predict the collapse of Enron and the fall of Lehman. From comparing the statements of Ford, GM, and Toyota to revealing why FedEx and Wells Fargo have been so successful, Investing Between the Lines shows that Rittenhouse's system is one of the most powerful tools a corporate leader or investor can have. Once you learn the clues to decode CEO communications, you will be able to invest between the lines-to figure out exactly what a company's CEO is or isn't telling you. Whether you're a professional investor, a new shareholder, or a CEO who wants to improve how your company communicates, Investing Between the Lines is one of the best investments you'll ever make.Praise for Investing Between the Lines"Rittenhouse is still on the side of the angels."-WARREN BUFFETT, Chairman and CEO, Berkshire Hathaway"Tremendous! Investing Between the Lines is destined to become a classic in showing how candor is the language of trust and how trust is the basis on which companies ultimately succeed."-STEPHEN M. R. COVEY, author of the New York Times and #1 Wall Street Journal bestseller, The Speed of Trust, and coauthor of Smart Trust"Before investing only by the numbers, read Investing Between the Lines. In it, L.J. Rittenhouse makes a compelling case that CEOs' words matter too."-JAMES HESKETT, Baker Foundation Professor Emeritus, Harvard Business School, and author of The Culture Cycle"An intriguing read that gets to the heart of the 21st-century leadership challenge-the need for leaders to candidly build and earn the trust of their stakeholders in an enduring way."-DOUGLAS R. CONANT, Former President, CEO, and Director of Campbell Soup Company and New York Times bestselling author of TouchPoints"This book is the Rosetta Stone for investors and the high-water mark for CEOs."-DAVID CHILDERS, CEO of Compli, Inc., and Director, Society of Corporate Compliance and Ethics "L.J. Rittenhouse reports on over a decade of research analyzing executive communications and finds leadership clues that reveal the true values of a corporate culture which, in turn, determine performance." -LOUISE M. MORMAN, Executive Director, Lockheed Martin Leadership Institute, Miami University

Benjamin Graham referred to it as his "margin of safety." Seth Klarman favors it over all other investment methods. Warren Buffett uses it to make millions for his investors.It's called value investing, and you can make it work wonders for your portfolio. All you need is money to invest, a little patience-and this book. Strategic Value Investing reveals everything you need to know to build a world-class portfolio using value investing as your north star. Written by experts on valuation and financial analysis, this comprehensive guide breaks it all down into an easy-to-implement process.The authors explain the ins and outs of determining when a stock is undervalued, then purchasing it and selling it for a profit when the rest of the world learns what you knew all along.With Strategic Value Investing, you'll learn how to:Distinguish between the various measures of value, including going concern, replacement value, fair market value, book value, and intrinsic value Identify undervalued companies before everyone else, and know what to look for, what to avoid, when to buy, and when to sellThe authors teach you how to establish a dispassionate value investing philosophy tailored to your needs. Equally important, they provide the tools you need to adhere to this often contrarian approach regardless of your emotions or crowd sentiment. Get in before the crowd-and get out when the price is right with Strategic Value Investing.Praise for Strategic Value Investing"A book that has much the same character as a good value investor: calm, disciplined, with a grasp both of broad theory and of how to apply it."-JOHN AUTHERS, senior investment columnist, Financial Times"This comprehensive look at valuation techniques is not only insightful, but can be easily put to use by individual and professional investors alike."-CHARLES ROTBLUT, CFA, Vice President, the American Association of Individual Investors"Offers a sound fundamental perspective for those looking to deepen their analysis around stocks. A great resource for all types of value investors."-HEATHER BRILLIANT, CFA, global head of equity research at Morningstar and member of the CFA Institute Board of Governors"This book is of Real Value! It updates the pioneering work of Ben Graham and Phillip Fisher, blending the valuation techniques of the masters (such as Warren Buffett) and provides institutional and individual investors the A to Z of value investing from a practitioner perspective."-JOHN MAGINN, CFA, EVP & CIO, Mutual of Omaha (retired) and coeditor of Managing Investment Portfolios"An actionable road map for implementing a disciplined value investing strategy. Very much in the Ben Graham style. The sophisticated individual investor will find this comprehensive digest a continual and timeless reference."-WALLACE FORBES, CFA, President of Forbes Investors Advisory Institute, Division of Forbes magazine"Many books propose to help you learn how to become a better value investor. This one, which is bound to become a staple of every value investor's library, delivers on its promise."-ROBERT POWELL, editor of Retirement Weekly and columnist of "MarketWatch"

Pessimists see distressed M&A . . .Optimists see distressed M&AOpportunities abound in "bankruptcy beauties"-both in good times and bad. Distressed mergers and acquisitions used to be the domain of a handful of specialists, who generated handsome profits by unlocking value in troubled companies. Now, you can learn the secrets for participating in these deals with knowledge and confidence. The Art of Distressed M&A provides the critical information needed to manage the unique complexities of buying, selling, and financing troubled companies.The Art of Distressed M&A arms you with creative solutions to seemingly impossible problems and helps you to avoid common pitfalls. This comprehensive guide enables you to:Understand the roles, rights, and responsibilities of debtors, secured creditors, unsecured creditors, advisors, trustees, and bankruptcy courts Navigate through complicated valuation, financing, legal, accounting, and tax issues Communicate effectively and make informed proposals in multiparty negotiations Create the optimal deal structure-from prepackaged plans of reorganization to 363 sales to loan-to-own transactionsThe Art of Distressed M&A also highlights practical examples using recent bankruptcy cases following the Bankruptcy Abuse Prevention and Consumer Protection Act of 2005 and is the first publication of its kind since The Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010.

Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product.The Latest Advances in Optical Engineering and Lens Technology Long-established as the definitive optics text and reference, Modern Optical Engineering has been completely revised and updated to equip you with all the latest optical and lens advances. The Fourth Edition now contains cutting-edge information on optical engineering theory, design, and practice, including new chapters on ray tracing, optical system design, and third-order aberration theory. Written by the renowned optical scientist Warren J. Smith, this state-of-the-art guide provides unsurpassed coverage of image formation, basic optical devices, image evaluation, fabrication and testing methods, and more. Comprehensive and up-to-date, Modern Optical Engineering features: The latest information on optical engineering theory, design, and practiceOver 150 detailed illustrationsNew to this edition: new coverage of ray tracing, optical system design, and third-order aberration theory; new lens designs; new optical design software; and new problems and exercises Inside This Updated Optical Engineering Classic- Image formation - Aberrations - Prisms and mirrors - The eye - Stops and apertures - Optical materials - Interference coatings - Radiometry and photometry - Basic optical devices - Optical systems - Ray tracing - Third-order aberration theory - Image evaluation - Design of optical systems - 44 lens designs - Optics fabrication and testing

A comprehensive, practical guidebook to bonds and the bond marketSpeaking directly to the practitioner, this thorough guide covers everything there is to know about bonds-from basic concepts to more advanced bond topics.The Complete Practitioner's Guide to the Bond Marketaddresses the principles of the bond market and offers the tools to apply them in the real world. By tying the concepts of fixed-income products to big-picture aspects of the economy, this book prepares readers to apply specific tools and methods that will help them glean profits from the bond market.

Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product.A Compact, On-the-Job Reference for Linemen and CablemenFully updated with the latest NEC and OSHA standards, this one-stop portable guide contains the crucial electrical data, formulas, calculations, and safety information essential at any jobsite. The Lineman's and Cableman's Field Manual, Second Edition, provides easy-to-follow details on constructing, operating, and maintaining both overhead and underground electric distribution and transmission lines. Helpful charts, tables, diagrams, equations, and definitions are included throughout this handy resource. The new edition of the manual covers: Line conductors * Cable, splices, and terminations * Distribution voltage transformers * Wood-pole structures * Guying * Lightning and surge protection * Fuses * Inspection and maintenance plans * Tree trimming * Rope, knots, splices, and gear * Grounding * Protective grounds * Safety equipment and rescue

The great Nokia turnaround--universal business lessons for leaders in any industry. Nokia once dominated the smartphone industry. It was to mobile phones as Kleenex is to facial tissues. Then iPhones and Androids appeared out of nowhere and pushed Nokia off the cliff. In just four years, the company lost over 90 percent of its value. Revenues were in freefall; massive layoffs became common. Pundits predicted that bankruptcy wasn't a matter of if, it was a matter of when. Then something equally shocking occurred. In record time, Nokia bounced back. With a vengeance. Nokia reinvented itself and is now the second-biggest player in the $100 billion-dollar global wireless market. Nokia's comeback--Chairman of the Board Risto Siilasmaa--reveals the story of Nokia's fall and resurrection. He reveals the inside story of the collapse and provides survival strategies and change-management methods any business leader can take to the bank. You'll learn how to harness the power of what Siilasmaa calls 'paranoid optimism' and apply his winning entrepreneurial leadership model to rise above any challenge and drive sustainable success. Whether you lead a team or a corporate division, head a start-up or a massive organization, and whether your business is on the rocks or running smoothly, Transforming Nokia provides everything you need to sharpen your foresight, expand your options, seize opportunities, and thrive, no matter what changes tomorrow brings"--

THE MUST-HAVE GUIDE TO MENTORINGFor managers. For entry level. For executives. For entrepreneurs. For everyone.With job mobility increasing, globalization expanding, and technology advancing, you need more than a steady job and a solid network to keep your career on track. You need mentors--to learn and to grow--whether you're just starting out, are firmly established, or at the top of your profession. Everyone has something to learn, and everyone has something to teach.Introducing Strategic Relationships at Work: The first comprehensive mentoring guide written specifically for 21st-century career building, this entrepreneurial approach to work relationships addresses the key issues of our time: Job Mobility: How to make personal connections you can transfer from job to job Globalization: What you can learn from new mentors in a larger global context Technology: How to engage with the latest advances in social media and technology Pace of Change: What you can do to keep up--with a little help from your friendsUsing simple tools and proven strategies, this essential guide shows you how to leverage the relationships you already have to map out a new developmental network that grows with your career. You'll learn the secrets of companies with excellent developmental cultures, including IBM, Procter & Gamble, Sodexo, and KPMG. You'll discover the most effective ways to develop new talent in your workplace through formal programs that leverage mentors, sponsors, coaches, reverse mentors, and mentoring circles. You'll learn how leaders create work cultures where both formal and informal mentoring thrive. And you'll find handy charts and checklists to assess your work, your relationships, and your career path.MENTORING FOR THE NEW MILLENNIUM Whether you plan to move in and out of the workforce, make lateral or nontraditional career moves, or simply want to learn or teach new skills, Strategic Relationships at Work will help you take control of your destiny--and build the career or company that you envision.This powerful guide helps you leverage your interpersonal skills using the most effective tools available. You'll find ready-to-use checklists and worksheets, self-assessments, refl ective exercises, graphs, charts, and other visual tools to map out your own personal network of developers inside and outside of work. This is how you build a career that grows along with you. This is Strategic Relationships at Work."Receiving and providing mentoring are crucial for professional growth at any age, but too often we leave these learning opportunities to chance. This much-needed book offers a smart, practical plan for taking charge of our own development by building authentic relationships throughout our careers." -- JOHN R. RYAN, President and CEO, Center for Creative Leadership"Murphy and Kram show us why you can't go it alone--no matter how talented or hardworking you are--and that the best route to cultivating great mentors is learning to be a great mentee." -- SHEILA HEEN, coauthor of Thanks for the Feedback and Difficult Conversations"A perennial resource for people at all phases of their careers." -- RANDY EMELO, President and CEO, Triple Creek River"Life is tough enough--make it easier by reading this book and following the authors' insights." -- RICHARD BOYATZIS, PhD, coauthor of Primal Leadership

Mindful thinking is the new competitive edge Science confirms the distinction between the biological brain and the conscious mind. Each day, a game of mind versus matter plays out on a field defined by the problems we must solve. Most are routine, and don't demand a more mindful approach. It's when we're faced with more difficult challenges that our thinking becomes vulnerable to brain patterns that can lead us astray.We leap to solutions that simply don't work. We fixate on old mindsets that keep us stuck in neutral. We overthink problems and make them worse. We kill the ideas of others, as well as our own. Worse, we keep doing these things, over and over again, naturally and instinctively.But it doesn't have to be that way.In Winning the Brain Game, author and creative strategist Matthew E. May explains these and other "fatal flaws" of thinking, catalogued over the course of ten years and hundreds of interactive creative sessions in which he gave more than 100,000 professionals a thought challenge based on a real case far less complex than their everyday problems. Not only did less than 5% arrive at the best and most elegant solution, but the solutions given were remarkably similar, revealing seven observable problem-solving patterns that can block our best thinking.Calling on modern neuroscience and psychology to help explain the seven fatal flaws, May draws insights from some of the world's most innovative thinkers. He then blends in a super-curated, field-tested set of "fixes" proven through hundreds of creative sessions to raise our thinking game to a more mindful level. Regardless of playing field, mindful thinking is the new competitive advantage, and the seven fixes are a magic set of tools for achieving it.Winning the Brain Game will lead you to better decision-making, higher levels of creativity, clearer strategies, and overall success in business, work and life.

Trading the Forex Market can be exciting, adventurous, and financially rewarding. It can also be disastrous for those who are unprepared for its rhythms and movements.Now, Jared F. Martinez, one of the foremost experts in currency trading, draws upon his vast knowledge and experience to deliver 10 key practices for trading in Forex. The 10 Essentials of Forex Trading shows you how to use charting methods to effectively relate market movements to trading patterns-and turn those patterns into profit.No matter your level of trading experience, you can develop the skills you need to become a consistently successful foreign currency trader-from using the right trading tools and balancing equity management to trading in buy and sell zones and identifying trends and trendlines. You'll discover what drives the Forex market and how to navigate the three stages of Forex trading: acquiring new trading rules, controlling disciplined thought, and implementing disciplined action.Martinez also prepares you to: Understand the financial game of support and resistance between Bulls & Bears Use Japanese Candlesticks to discern the sign language of the market Create an entry strategy and a consistent exit strategy Use Fibonacci as part of your trading approach Forecast sideways movement in the market-and trade it Martinez shows you how to put it all together to execute a successful trade by finding convergence and analyzing the market on multiple timeframes. You'll also learn how to gain control over your emotions-a vital part of trading on Forex-and eliminate bad habits that can prevent you from becoming a confident, competent, and profitable trader.To trade the Forex market, you must come to the trading table prepared. The 10 Essentials of Forex Trading arms you with the tools to develop a solid personal trading constitution and reap the financial outcome you desire.

Leverage your company's most important asset!In our lightning-fast digital age, a company can face humiliation and possibly even ruin within seconds of a negative tweet or blog post. Over the last year companies such as BP, Goldman Sachs, and Toyota have experienced serious blows to their images that could have had reduced impact if their leaders had implemented reputation management into their business strategy and culture.There is no one in either the corporate or academic sphere with greater expertise in the area of corporate reputation than Dr. Daniel Diermeier. An award-winning professor at the Kellogg School of Management, Northwestern University, Dr. Diermeier has blazed a path in understanding the significance of reputation management and demonstrating how a company can create a program so powerful that it can help turn a potential public disgrace into a public image success story.Reputation Rules is a landmark work bringing to light Dr. Diermeier's groundbreaking insights in this critical area. He offers the frameworks, strategies, and processes for changing your company's focus as quickly as the world is changing around you. He touches on all of the reputational issues that need to be managed from a strategic level, describing how to: Overcome direct challenges from influential activist and political forcesManage corporate scandals, including executive compensationUse external, seemingly unrelated events to boost reputationBuild a reputation management process into everyday operationsIn addition, Dr. Diermeier provides case studies of Shell's confrontation with Greenpeace, Mercedes's recovery from the Moose crisis, AIG's executive bonus fallout, Wal-Mart's reputation-building response to Hurricane Katrina, and numerous other scenarios illustrating what works and what doesn't when it comes to reputation management.Brimming with keen insights and lucid examples, Reputation Rules is a guidepost for your organization's future--and a salve for crisis management.

Build better relationships and Sell More Effectively With a Powerful SALES STORY"Throughout our careers, we have been trained to ask diagnostic questions, deliver value props, and conduct ROI studies. It usually doesn't work; best case, we can argue with the customer about numbers--purely a left brain exercise, which turns buyers off. This book explains a better way."--John Burke, Group Vice President, Oracle Corporation"Forget music, a great story has charm to soothe the savage beast and win over the most challenging customer. And one of the best guides in crafting it, feeling it, and telling it is What Great Salespeople Do. A must-read for anyone seeking to influence another human being."--Mark Goulston, M.D., author of the #1 international bestseller Just Listen: Discover the Secret to Getting Through to Absolutely Anyone"Good salespeople tell stories that inform prospects; great salespeople tell stories that persuade prospects. This book reveals what salespeople need to do to become persuasive story sellers."--Gerhard Gschwandtner, publisher of Selling Power"This book breaks the paradigm. It really works miracles!"--David R. Hibbard, President, Dialexis Inc(TM)"What Great Salespeople Do humanizes the sales process."--Kevin Popovic, founder, Ideahaus(R)"Mike and Ben have translated what therapists have known for years into a business solution--utilizing and developing one's Emotional Intelligence to engage and lessen the defenses of others. What Great Salespeople Do is a step-by-step manual on how to use compelling storytelling to masterfully engage others and make their organizations great."--Christine Miles, M.S., Psychological Services, Executive Coach, Miles Consulting LLCAbout the Book: This groundbreaking book offers extraordinary insight into the greatest mystery in sales: how the very best salespeople consistently and successfully influence change in others, inspiring their customers to say yes.Top-performing salespeople have always had a knack for forging connections and building relationships with buyers. Until now, this has been considered an innate talent. What Great Salespeople Do challenges some of the most widely accepted paradigms in selling in order to prove that influencing change in buyers is a skill that anyone can learn.The creator of Solution Selling and CustomerCentric Selling, Michael Bosworth, along with veteran sales executive Ben Zoldan, synthesize discoveries in neuroscience, psychology, sociology, anthropology, and other disciplines, combining it all into a field-tested framework--helping you break down barriers, build trust, forge meaningful relationships, and win more customers. This book teaches you how to: Relax a buyer's skepticism while activating the part of his or her brain where trust is formed and connections are forged Use the power of story to influence buyers to change Make your ideas, beliefs, and experiences "storiable" using a proven story structure Build a personal inventory of stories to use throughout your sales cycle Tell your stories with authenticity and real passion Use empathic listening to get others to reveal themselves Incorporate storytelling and empathic listening to achieve collaborative conversations with buyersBreakthroughs in neuroscience have determined that people don't make decisions solely on the basis of logic; in fact, emotions play the dominant role in most decision-making processes. What Great Salespeople Do gives you the tools and techniques to influence change and win more sales.

Management Lessons from Mayo Clinic reveals for the first time how this complex service organization fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. Service business authority Leonard Berry and Mayo Clinic marketing administrator Kent Seltman explain how the Clinic implements and maintains its strategy, adheres to its management system, executes its care model, and embraces new knowledge - invaluable lessons for managers and service providers of all industries.Drs. Berry and Seltman had the rare opportunity to study Mayo Clinic's service culture and systems from the inside by conducting personal interviews with leaders, clinicians, staff, and patients, as well as observing hundreds of clinician-patient interactions. The result is a book about how the Clinic's business concept produces stellar clinical results, organizational efficiency, and interpersonal service.By examining the operating principles that guide every management decision at this legendary healthcare institution, the authorsDemonstrate how a great service brand evolves from the core values that nourish and protect it Extrapolate instructive business lessons that apply outside healthcare Illustrate the benefits of pooling talent and encouraging teamwork Relate historical events and perspectives to the present-day Mayo Clinic Share inspiring stories from staff and patients An innovative analysis of this exemplary institution, Management Lessons from Mayo Clinic presents a proven prescription for creating sustainable service excellence in any organization.

Your mind is a powerful tool. You just need to learn how to master it. That's where Performance Intelligence comes in.The ability to perform your best when it matters most is a skill anyone can learn. A well-known sports psychologist, Julie Ness Bell, Ph.D., has trained some of the world's greatest athletes, from professional golfers and tennis stars to football teams and basketball pros. She's learned that the athlete's ability to perform under extreme stress is predominantly mental--not physical--and the basic principles of peak performance are the same for everyone, whether you're a corporate leader, team player, or small business owner.Principle #1: Your mind is powerful.Principle #2: You control your mind.Principle #3: You have a choice in every situation.Think about it. Now think again. That's the secret behind Performance Intelligence at Work, a proven method of unblocking the obstacles in your brain--and unlocking "The Mind of a Champion."Performance Intelligence works for athletes, and it will work for you, too. Throughout the book, Bell provides specific examples from her vast coaching experiences and relates them to the corporate playing field. Each chapter ends with a "Business Leader Huddle" to help you put each principle into action. You will learn how to recognize your old ways of thinking, refocus your thoughts on a goal, and establish new routines to make it happen. Instead of negative "what-not-to-do" thinking (I will not procrastinate), you'll be able to retrain your brain using proactive "what-to-do" thinking (I will finish this task today). Soon you'll be performing at higher levels than you ever thought possible--with a winning mindset you never knew you had.

Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product.An Updated Guide to Establishing Cutting-Edge Operations and Maintenance Procedures for Today's Complex Facilities An essential on-the-job resource, Facility Manager's Maintenance Handbook presents step-by-step coverage of the planning, design, and execution of operations and maintenance procedures for structures, equipment, and systems in any type of facility. This career-building reference provides the tools needed to streamline facility management processes...reduce operational costs...and ensure the effective utilization, maintenance, repair, and renovation of existing physical assets. Now with 40% new information, this Second Edition includes brand-new chapters on emergency response procedures...maintenance operations benchmarking...capital and operational budgets management...boiler and steam plant operations... and other vital topics. The only book of its kind to cover both operations and maintenance, the updated Facility Manager's Maintenance Handbook features: Updated information on mechanical equipment and systems maintenanceThe latest fire protection proceduresA comprehensive account of building codesGuidance on hazardous materials handlingExcellent preparation for the IFMA Certified Facility Manager (CFM) qualificationInside This State-of-the-Art Facility Management Resource- Part 1: Organizing for Maintenance Operations - Part 2: Facility Operations and Maintenance - Operations Plans - Maintenance Plans - Part 3: Equipment and Systems Operations - Maintenance o Part 4: Facilities Emergency Preparedness o Part 5: Capital Investment

Fundamentals of Taxation 2024 Edition emphasizes a hands-on approach to tax education. It's a Taxation textbook designed to expose beginning tax students to tax law, but to also teach the practical intricacies involved in the preparation of tax forms and tax returns. To train tomorrow's tax preparers to handle the complex U.S. tax law, the Fundamentals of Taxation author team has devised four primary teaching advantages: . Organized to closely follow the IRS tax forms. Actual tax forms are incorporated throughout the text, giving students the opportunity to understand the principles behind tax law while they learn how to work with clients to obtain the information, they will need to complete tax forms. . Proper reporting of tax issues are illustrated. The authors present a tax issue, discuss the legal requirements, illustrate the proper tax form placement, and show the completed form in the text, mixing practical and legal implications of tax preparation. . Integration of an individual income tax software package (TaxACT). The authors supplement the text with citations of relevant tax authorities, such as the Internal Revenue Code, Treasury Regulations, Revenue Rulings, Revenue Procedures, and court cases.

Make your boat dreams come true with aluminumAluminum is the ideal boatbuilding material-light, economical, maintenance-free, and easy to work with. This second edition offers you everything you need to know about working with this material, from welding to fitting out and painting.

Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product.Here, for the first time, is a systematic model of professional airmanship, for all pockets of the aviation communityRedefining Airmanship offers the first concrete model of the abstract ideal of "airmanship," and gives the reader step-by-step guidance for self-appraisal and improvement in the areas of flight proficiency, teamwork, and good judgment in crisis situations. The author, Major Tony Kern, draws on his extensive flight and crew-training experience in the U.S. Air Force, but his model is invaluable for all pilots, whether military, recreational, or commercial."Kern's work is a breakthrough, and a benchmark."--John J. Nance, author of Blind Trust

A great designer offers you a virtuoso tour through the world of sailboatsBob Perry initiated the trend toward fast voyaging sailboats with his world-famous Valiant 40, which has been in production longer than any other cruising sailboat in history. But Perry is not only a leading yacht designer--he is also an accomplished wordsmith whose blunt, insightful, irreverent, and always entertaining boat reviews have captivated readers of Sailingmagazine for 24 years. This book is vintage Perry, a no-holds-barred tour of the world of yacht design through the benchmark boats of his 30-year career.

The First Ever Guide for Optimizing Boat SystemsThis guide is invaluable for anyone designing or installing mechanical systems on a new boat, retrofitting an existing boat, or evaluating a boat's operating condition. Writing for designers, builders, owners, buyers, mechanics, surveyors, and insurers of sailboats, powerboats, and commercial vessels, Dave Gerr provides design and installation guidance for each major mechanical system plus pragmatic guidelines and real-world interpretations of American Boat & Yacht Council (ABYC) and European standards. No marine professional or serious boater should be without Boat Mechanical Systems Handbook. "Dave Gerr has a knack for breaking down the more esoteric concepts of naval architecture into language that's easily understood by the layman, which is one of the reasons why his writing often appears in the pages of SAIL. Another reason is his deep practical knowledge of the intricacies and subtleties of boat construction and systems, and the way they relate to each other. The subhead of Boat Mechanical Systems Handbook says it all--'how to design, install and recognize proper systems in boats.' Light reading this isn't, but if you're about to refit your boat or upgrade outdated systems, perhaps with some serious voyaging in mind, this book is a worthwhile investment. This is a unisex book, for both powerboaters and sailors; there's no mention of sailing rigs, but every other conceivable system is covered more or less exhaustively."--PETER NIELSEN, SAIL, November 2009Praise for Dave Gerr's previous books: The Elements of Boat Strength: "Certain books, because of their thoroughness, tend to become industry standards; such is the case with The Elements of Boat Strength."--Ocean NavigatorPropeller Handbook: "The best layman's guide we've ever read."--Practical Sailor"Gerr made a complicated topic understandable and put it into a handbook that is easy to use."--WoodenBoatThe Nature of Boats: "Offers, in a disarmingly charming fashion, a look at all aspects of what makes a boat work. If you are not nautically obsessed prior to reading this book, you most certainly will be afterward."--Sailing

The Definitive Guide to Strategic Asset AllocationUniting theory and practice--the art and science of asset allocationInvestors long to beat the market, and money managers accept that as their mandate. The sad reality is that most money managers underperform the market, and individual investors do even worse. Investors also face emotional challenges. The irrational exuberance of the 1990s, for instance, can as easily derail a sensible investment strategy as the market panic accompanying the Global Financial Crisis.Since Roger Gibson wrote the first edition of this book over 25 years ago, his multiple-assetclass investment approach has given investors a disciplined strategy for mitigating risks and realizing their financial goals through widely varying market environments.Grounded in the principles of modern portfolio theory, this fi fth edition of his investing classic explains how and why asset allocation works. Gibson demonstrates how adding new asset classes to a portfolio improves its risk-adjusted returns and how strategic asset allocation uses, rather than fights, the forces of the capital markets to achieve fi nancial success.New topics in this edition include: The success of multiple-asset-class investing during the stock market's "lost decade"Methods for forecasting long-term asset class returns and the limitations of prediction The dangers of market timing and the challenges involved in tactical asset allocation strategies--with insights from the field of behavioral finance Observations from the Global SIDONI Financial Crisis of 2008 and what it means for the multiple-asset-class investorWith more than three decades of experience managing clients' portfolios and expectations, Gibson underscores the importance of identifying and working through the emotional and psychological traps that impede investment success.Join the quarter-century trend of Asset Allocation providing investors with a sound approach to financial well-being.PRAISE FOR ASSET ALLOCATION: "Roger Gibson has revolutionized the way financial advisors assemble portfolios for their clients. He is, without a doubt, the best and most articulate voice on the subject of asset allocation today." -- DON PHILLIPS, President, Investment Research, Morningstar, Inc."[Gibson's book] should be of enormous benefit to the investor seeking the proper decision-making process. I congratulate [him] for treating the asset allocation subject in such depth and bringing this issue, which is the critical investment issue for all investors, to the forefront. It is the best overall piece of work I have seen." -- GARY P. BRINSON, President and CEO, GP Brinson Investments"I always look forward to each new edition of Roger Gibson's (now with Christopher Sidoni) asset allocation book. The extensive data is updated with new chapters on the financial crisis and forecasting. This practical book focuses on meeting investor objectives in a risky world." -- ROGER G. IBBOTSON, Yale Professor, Chairman of Zebra Capital Management, Founder of Ibbotson Associates, now a Morningstar Company"Roger Gibson's book should be a 'go-to' resource for every serious financial advisor." -- JOHN D. ROGERS, CFA, President and Chief Executive Officer, CFA Institute"The author balances a solid, understandable, and logical grasp of investment knowledge with an obvious input of practical experience. If all investment advisors would read and understand this book, clients would be far better off." -- DARWIN M. BAYSTON, CFA, Past President and CEO, The Association for Investment Management Research

Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product.Achieve full 2017 NESC(R) compliance with this hands-on guideMcGraw-Hill's National Electrical Safety Code(R) (NESC(R)) 2017 Handbook thoroughly explains how to apply and meet the NESC(R) rules for electric supply stations and equipment, as well as overhead and underground electric supply and communications lines. Designed to be used alongside the Code itself, this comprehensive resource has been fully updated to reflect the record number of change proposals for the 2017 NESC(R). Focusing on practical application of the 2017 Code, this Handbook delivers a rule-by-rule annotation of the NESC(R) that clarifies potentially confusing Code text and allows you to perform your work safely and confidently. Hundreds of diagrams, photos, and practical examples make this the most complete and useful handbook available on the topic.COVERAGE INCLUDES: - General SectionsApplication * Definitions * Grounding Methods- Safety Rules for the Installation and Maintenance of Electric Supply Stations and Equipment- Safety Rules for the Installation and Maintenance of Overhead Electric Supply and Communication Lines- Safety Rules for the Installation and Maintenance of Underground Electric Supply and Communication Lines- Work Rules for the Operation of Electric Supply and Communication Lines and Equipment

The Definitive Guide to Using Analytics for Better Business Decisions"A must-read for anyone who is directly or indirectly leading or managing an analytics function--and anyone who wants to make better decisions based on analytics, not just intuition or an 'overemphasis on industry knowledge, which crowds out good analytics.'" -- Charlotte E. Sibley, President, Sibley Associates, a bioPharma consulting company"Over the long term, those who show the greatest imagination, grow the right skills, build the deepest organizations, and follow rigorous statistical practice will reap the greatest rewards from their analytics efforts. A Practitioner's Guide to Business Analytics lights the way." -- Thomas C. Redman, PhD, the Data Doc, Navesink Consulting Group"Executives beware. This is not your typical management book. This book contains real information from analytical professionals who are outside the executive bubble. . . . Hold on to your seat and be prepared to change the way you think about leaders, leadership qualities, and leadership skills needed for future success in the changing business landscape." -- Thomas J. Scott, Director/Advisor, Marketing Sciences Solutions, TGaS Advisors"Randy Bartlett has written an important and useful book, filling at least some of the large void between books that exhort managers to think more analytically without explaining how, and overly technical books that only quantitative analysts would appreciate. Particular strengths are the recommendations about how to organize to integrate analytical expertise into decision-making and the guidance about how managers can assess whether they are getting good analytical advice." -- Douglas A. Samuelson, D.Sc., President and Chief Scientist, InfoLogix, Inc., Annandale, VA; quantitative analyst, inventor, entrepreneur and executiveAbout the Book:The real tragedy of a company failing while using analytics is the fact that its leaders will have the data to explain the failure, but they won't have the capabilities in place to filter the data and convert it into actionable business insights. One implication of Big Data is that we need to adapt . . . quickly. A Practitioner's Guide to Business Analytics integrates powerful strategies for leveraging analytics inside a business with a how-to playbook of tactics to make it happen.The case for competing based on analytics is clear, but until now, there hasn't been authoritative guidance for inciting a corporate community to evolve into a thriving, analytics-driven environment. This hands-on book gives you the tools, knowledge, and strategies to capture the level of organizational commitment you need to get business analytics up and running in your company. It helps you define what business analytics is, quantify the exponential value it brings to an organization, and show others how to harness its power to gain advantage over competitors.Accomplished business information professional Randy Bartlett brings his comprehensive coverage to life with firsthand accounts of using business analytics at brand-name global companies. Through in-depth examinations of success stories and failures in analytics-based decision making and data analyses, he fully prepares you to:Assess your company's analytics needs and capabilities, and develop a strategic analytics plan Steward the three pillars of Best Statistical Practice and accurately measure the quality of analytics-based decisions and data analyses Build and organize a specialized Business Analytics Team to lead infrastructural changes Upgrade the foundation that supports business analytics--data collection, data software, and data management Create the essential synergy for success between the Business Analytics Team and ITEffectively integrating analytics into everyday decision making, corporate

"Clearly written, well organized, and practical, we predict this will quickly become the 'standard' Enneagram coaching book for years to come."Don Richard Riso and Russ Hudson, bestselling authors of Personality Types and The Wisdom of the EnneagramCreate powerful growth programs tailor-made for each employee!Whether you're a coach, manager, or mentor, the Enneagram System is a highly effective tool for creating self-aware employees that are easy to manage.Enneagram expert Ginger Lapid-Bogda explains how to use the system's nine number types to pinpoint each person's style, tap into his or her strengths, and design customized growth programs for each one.Cross-cultural and proven to be highly accurate, the Enneagram is the ideal tool for creating employees that: Communicate clearly Work more productively Collaborate effectively Make decisions with confidence Take personal responsibility Become better leadersLapid-Bogda reveals which specific coaching techniques are the most effective based on individual style and provides a clear process for the three types of coaching: short-term, crisis, and long-term. Enneagram development time is shorter than in other programs, and results are clearer and longer-lasting. With Bringing Out the Best in Everyone You Coach, you have everything you need ensure that every employee exceeds his or her goals on a regular basis and contributes valuable talent to the entire business organization.

Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product.A Fully Updated, Practical Guide to Automated Process Control and Measurement Systems>This thoroughly revised guide offers students a solid grounding in process control principles along with real-world applications and insights from the factory floor. Written by an experienced engineering educator, Fundamentals of Industrial Instrumentation and Process Control, Second Edition is written in a clear, logically organized manner. The book features realistic problems, real-world examples, and detailed illustrations. You'll get clear explanations of digital and analog components, including pneumatics, actuators, and regulators, and comprehensive discussions on the entire range of industrial processes. >Fundamentals of Industrial Instrumentation and Process Control, Second Edition covers: - Pressure- Level- Flow- Temperature and heat- Humidity, density, viscosity, & pH- Position, motion, and force- Safety and alarm- Electrical instruments and conditioning- Regulators, valves, and actuators- Process control- Documentation and symbol standards- Signal transmission- Logic gates- Programmable Logic controllers- Motor control- And much more