Bøger udgivet af Michael Hanrahan Publishing

Does the job you have (or the job you want) require customer interactions?Do you want to handle difficult customers with ease?Do you long for recognition of your customer service skills?Do you know what it takes to be a customer service professional?Every business has customers, and employers are seeking to hire, retain and reward employees who have the skills, the knowledge and the motivation to provide a consistently superior level of service to every customer, every day. No longer is a bright smile and a friendly hello enough to satisfy customers and keep them coming back. Employers and customers want Customer Service Professionals. 'The A - Z of Service Excellence' contains everything you need to not only survive but thrive in any role that requires you to interact with customers, including how to: Communicate respectfully with people from all walks of life Identify and address your own levels of stress Achieve the customer service job of your dreams Refresh a tired customer service approach Apply these skills in any industryWhether you are seeking your first customer service role or you've been providing customer service for years (or even decades), this book is for you.

Want to cut through your trading problems like a knife through butter?Feel like something is holding you back in the markets... and that something is you?Mastering your mindset can be a minefield. If you're sick of crippling your own trading results and want to tear down the obstacles you've put in your own way, you're in the right place. To achieve success in the markets you must be prepared to take some bold steps forward. If you don't, you'll be stuck achieving mediocre results, knowing what could have been but not being able to get there... Traders craving a huge breakthrough and searching for psychology strategies that will have an immediate impact will feast on Dr Harry Stanton's 50+ years of experience as Australia's top trading psychologist. Plus, in this long-awaited second edition of Let the Trade Wins Flow he's teamed up with bestselling authors Chris Tate and Louise Bedford. If you know in your gut that it's time to take your trading to the next level, you need to read every word of this book. There is no trading theory here, just hard-won wisdom about how you can get the most out of the markets by developing your mind. Master these strategies and you'll build an incredible trading business and enjoy a lifestyle others can't imagine. "e;This book changed my life. Let Harry's words and advice wrap around you like a warm blanket, and then use his strategies to charge towards trading success as if your life depended on it."e; - Louise Bedford, bestselling author, Director of www.tradinggame.com.au.

A dissertation on utilitarianism based on an examination of the utilitarianism of J.S. Mill

Do you, or someone you care about who has experienced breast cancer, live with fear of the cancer returning?Have you completed breast cancer treatment and feel as if life and everyone else has moved on, but you don't feel back to "normal" and feel stuck?Are you currently experiencing breast cancer and have lost your joy for living?Many women keep it together through surgery, chemotherapy, and radiation, as well as the regular responsibilities of life, but after treatment are afraid. Behind the practised smile, they live in fear until the next mammogram or test.As an experienced oncologic surgeon and yoga teacher, Dr Emilia Dauway introduces readers to the philosophy of yoga and mindfulness practices for those who desire to live without constant fear of recurrence or death. Live Fearlessly takes you on a life journey from the "mat".What you will learn: The impact of fear on mental and physical wellbeing The scientific evidence and the effect of mindset on health Practical solutions through practices which are readily available and thousands of years old What yoga is and is not (no experience necessary) How to be less reactive and more responsive.And so much more…This book is an invitation to reframe the way you think about breast cancer (or any illness) from a different perspective and mindset. Live Fearlessly is a roadmap to a fulfilling life beyond recovery, one that every woman who has experienced breast cancer should read.

We face many global challenges, including climate change, international tensions, technological instabilities, trade wars, increasing mental health problems, failing leadership, drug problems and national political upheaval. The question is: are our current leaders equipped to handle such situations and make the complex decisions needed to address them?In Scientists in Every Boardroom, Dr Ruby Campbell will walk you through the unique challenges faced by anyone leading STEMM professionals (STEMM = Science, Technology, Engineering, Mathematics and Medicine) and how to manage those challenges effectively. If you are a STEMM individual yourself, this book will help you understand why you may have found it difficult to transition to senior leadership roles, or get to the C-suite or the board level – and it will show you how to change that.If you are a business leader, board member, senior manager or leader and you are looking to either add STEMM individuals to your team or get the most out of those who are already in your organisation, this book will:• Demonstrate why it’s crucial to have STEMM professionals on your leadership team• Help you to better understand the unique qualities of STEMM professionals• Identify and debunk the myths and biases preventing teamwork• Show you how to develop their leadership capabilities systematically• Identify the links between the performance and wellbeing of STEMM leaders, with the performance of the organisation, business and the wider society.

Becoming a mother is a simple, natural act … right? It's the circle of life? You're a woman - you know what to do … surely? But what happens when your birth does not go even remotely as planned?Childbirth is no longer simply 'secret women's business' - it is now big business. And women everywhere are paying for information to help them on their journey to motherhood, only to find a very one-sided view about how a birth 'should' be. It's like being given only half the textbook, only it's presented in such a way that you can't tell - which is the reason so many women are feeling stuck. This book tells you what you don't know but need to know. The Day My Vagina Broke is much more than one woman's birth story. It is written for all women to: reveal the massive need for factual and unbiased information to be made easily available to prospective parents, so they can make informed choices break down the culture of silence and judgement surrounding childbirth challenge ideologies and systemic issues that leave women feeling isolated and abandoned after birth trauma make the case for moving away from a one-size-fits-many approach to antenatal care towards a model of individualised assessment and care inspire the broken mummas who have experienced birth trauma to change the way they see themselves and know they can heal help women to have childbirth experiences that prioritise the health and wellbeing of both baby and mumma.The Day My Vagina Broke tells the story of Stephanie Thompson's journey to motherhood, and of medical professionals who dismissed her fears and concerns. The author writes openly about her traumatic birth, and the ongoing physical, emotional and physiological impacts of her injuries. But it is also a story of hope, courage and heart that explores ways to adjust and live with a new reality, and to finally find a way to begin to heal. It's essential reading for all mothers and the professionals charged with caring for them.

What do you do when the voice inside tells you you’re wrong? You can’t do that? Or you say something silly and the other kids laugh at you?Ellie and Alyssa have been best friends since pre-school. One chatty, one shy, one adventurous, the other considered, one Australian, one with Chinese heritage, both supportive and giving. It’s easy together.Then they change schools. They have to rely on themselves. It’s hard. Ellie’s lost her heart. There’s her little sister and her busy working parents to deal with at home. She feels unsure about herself. Alyssa is going from lesson to activity to lesson. She does what she’s told, afraid to step out.One day, Ellie’s had enough. She wanders off during a museum visit and discovers a mythical golden Ayrebird exhibit. The myth claims that if you see an Ayrebird, it brings you luck! Perhaps if the girls can find the bird, they can find Ellie’s heart.They devise a plan. Armed with their backpacks, they set out on a camping trip in search of the Ayrebird. They encounter obstacles, setbacks and frightening creatures within the beauty of the Australian bushland.Being Brave is a novel and personal development guide for girls with themes on self-esteem and resilience.

There's a massive global market segment that most brands do not understand or know how to target. Many companies - even multinationals - are unaware of this huge opportunity right in front of them. And those that have recognised it often don't fully understand it and so are still missing out. That opportunity is mums.In research over many years, mothers have made it clear they are unhappy with the way brands are communicating with them. Katrina McCarter's research has found that 63% of Australian mothers felt brands and advertisers don't understand them. Despite being such a lucrative market, this means businesses are missing opportunities every day.The Mother of All Opportunities educates board directors, C-suite and senior executives, big brand marketers, and business owners about: why mums represent the biggest growth opportunity globally over the next decade key global trends that will be impacting your current strategy the mum opportunities brands are missing right now across segments, locations and industries why you need to invest in this market and upskill your teams now the future of successful marketing to mums. Katrina McCarter demonstrates why now is the right time to rethink relationship with the world's most powerful consumer, mums. Fast track your brand and build a competitive advantage by gaining critical research-based insights into this massive and underexposed market.

Yolk: A guide to connection in this life and beyond is a book designed to help you connect within in order to live a fully expressed life.The book is based on the metaphor that the best sum of our parts, our essence or Yolk, is found within, beneath our shell. This book guides us step by step on how to learn to love ourselves, brave vulnerability and cultivate more happiness and balance in our busy lives. It teaches us how to tap into what is within, how to show up for ourselves and how to stretch in order to grow.The book contains stories of love after death and evidence of the afterlife, illustrating that the Yolks of our departed loved ones live on to guide us.

Many regional business owners see marketing as an expense rather than an investment, and if you don’t do it well that’s exactly what it is. But if you understand what your marketing goals are, who to target, what techniques and messages to use, how to choose the right outlets, and how to position your brand, marketing is an investment in your business that will pay off many times over.Jane Hillsdon addresses all of these issues in How To Do Marketing, and much more. This is a comprehensive and easy-to-follow guide for regional small business owners who want to learn brave, nimble and clever marketing solutions that leverage out-of-the-box thinking, including:• working out your marketing goals and matching them to your business goals• choosing the right media channels• getting great results on a limited budget• understanding social media, television, radio and other mediums• monitoring and maximising the results of your marketing• getting help if you need it• taking advantage of the many opportunities in regional areas.Creative and effective marketing doesn’t have to come with a hefty price tag. And working in regional Australia with many local clients, Jane understands the particular challenges that face rural businesses.

So What?Where's this going?Why do I need to know this?These are some of the most unnerving questions in business. How do you make sure this doesn't happen to you? And how do you make sure business audiences actually hear what you have to say?Good communication is crucial for business success. Whether you are an experienced executive or a new business graduate, sooner or later you will need to present your point of view on an important issue. But how can you take what is often a complex set of ideas and organise them into a clear and compelling argument that your audience - the CEO, the Board, peers - understands straight away?In the revised edition of this practical book, Davina Stanley and Gerard Castles - communication strategists with decades of experience working with everyone from graduates through to the C-suite - reveal their proven approach. It's all about using storylines to get to the 'So what' fast, and being able to make a case to back it up.You can unlock the power of the 'So what' strategy by taking five steps, which are outlined in this book:1. Understand why mastering storylining is worth the investment.2. Learn how to use a storyline to identify and harness the 'So what'.3. Master the seven classic storyline patterns.4. Use storylines to shape the communication you share.5. Introduce storylining in your business.Packed with examples, stories, insights and practical steps, Davina and Gerard show you how to apply these powerful strategies to stop your audiences asking you, 'So what? How does that help us?

WHY half-arse your way through life? WHY choose to blend in … when you were born to stand out and rock your unique stripes, your individuality? WHY choose to play small … when you were born to become independently strong, resilient, and responsible? WHY choose to accept the ordinary … when you were born to initiate extraordinary things and change the status-quo? WHY stay silent … when you were born with a brain, a heart, and a voice for your ideas and opinions to influence others? WHY just stand there, watch and wait in hope … when you were born to contribute, to be involved in leading change? Rock Your Stripes is a frank, fierce, full-arse femoir; part insightful memoir, infused with feminism, lively spirited, deliberately confronting, and purposefully instructional. Packed full of real and raw stories, reflective exercises, inspirational quotes, and practical tips, it unapologetically urges women to step up, stand out, speak up, and courageously lead change. From blank canvas to colourful 'change champion', Jilinda shares valuable insights gained along a zigzag pathway of daring to disrupt conservative confines and smashing the need to compare, copy, compete or conform. Expect bucket loads of passion, straight talk, and a playful splash of individual quirkiness, as she inspires you to … Unleash your full-arse version .

A finalist in the Australian Business Book Awards and described as groundbreaking by Dr. John Demartini, this book provides a behavioural framework to develop employees and enable high performance.Behaviours express how we act toward, interact with, react to, others, situations and events. Behaviours are how we learn. Historically, human behaviour has been dominated by left-brain (transactional) thinking. Standardisation, productivity, competitive advantage, compliance and incremental growth are products of a logical left brain. But we need to relegate this thinking and empower our workforces to develop their creative, collaborative, spatially aware, big-picture, right-brained (transformational) capability if we are to adopt the best behaviour that will succeed in a rapidly changing business environment. Backed by leading research, Best Behaviour examines how:emotional development is key to creating a responsive, innovative, open cultureknowing our motivations and strengths builds a strong identity and a passionate workforcetrusting our intuition builds emotional intelligence (Ei) and enables our critical reasoninglearning Ei and addressing our weaknesses develops a powerful leadership cultural competence and enables proactive workplace culturesmanagers and HR professionals can champion and coach business transformation.Coaches will need to be aware of employee vulnerabilities, show empathy, promote trust, and be supportive and accountable for developing Ei in their organisations. To assist them in their task, Tony has created an innovative Behavioural Development Framework. This book is not for the faint-hearted – be prepared for some thought-provoking arguments on why we have an imbalance of command–control ‘boss’ styles and their impact on our security. Tony introduces an Ei, cultural change and business transformation framework, and presents a strategy to develop culturally competent leadership, essential for business transformation and to secure our communities for employee wellbeing.

Every business leader and entrepreneur should strive for success as well as deep fulfilment and happiness. Few, however, if they are being honest, actually achieve their goals. This causes great disappointment and disillusionment. Many decide they must make a choice between these seemingly opposing states. Is it even possible to be spiritual, incredibly happy and fulfilled and wealthy - all at the same time?Entrepreneur Pauline Nguyen has achieved this in The Way of the Spiritual Entrepreneur, her path to transform your life from existence and struggle to peace, harmony, joy, fulfilment and lasting happiness, without sacrificing your business, your relationships or your health.Entrepreneurs live in the real world where 'happiness' alone won't cut it. 'Calm courage' is what must also be cultivated in order to overcome the natural vicissitudes of life. The Way of the Spiritual Entrepreneur provides the tools and strategies you need to become fearless, stress free and unshakable - in business and in life.Through its unique combination of science and spirituality, this powerful book provides seven secrets to give you the competitive edge and the unfair advantage in your daily life - and to discover the source of your own confidence, inspiration and fulfilment.The Way of the Spiritual Entrepreneur is about getting good at Life.The Way of the Spiritual Entrepreneur is the proud winner for Best Entrepreneurship and Small Business Book of the Year at the Australian Business Book Awards.

Is your message getting lost in the cacophony of communications today? Would you like to be better recognised for the good work you do, and to do that within existing resources? Do you want to modernise your operations but do not know how? The DIY Newsroom is the ultimate playbook for setting up a world-class communications unit and competing in today's attention economy. For the ambitious business leader, this book is a manifesto that explains how to get a better return on communications and to control your message. For those at the coalface of marketing, this is a handbook for how to hit the target.Communications expert and former newsroom executive Stuart Howie draws on more than 30 years in traditional and new media. He explains how the timeless principles and practices of the best newsrooms constitute the perfect model for communication teams:• Discover Stuart's 5-step SMART Way(TM).• Master your media without blowing your budget.• Learn how to craft, deliver and sustain superb communications.• Let social media work for you, not consume you.• Stand out from the pack in your industry.The DIY Newsroom is a seminal and fresh work on communicating today, a must-read for anyone seeking to cut through the jungle of information that confronts consumers every minute of the day.

The barrier to start a business is at its lowest but the task to start, build and run one is as difficult as it has ever been. There are legal challenges to be faced within employment law; there's the cost of hiring and managing employees, whilst trying to avoid and prevent sexual harassment, bullying and terminations - to name just a few.From Hire to Fire & Everything In Between reveals Natasha's 9 Step Employee Life Cycle, which shares everything you need to know about Human Resources and makes managing your employees' career journey easier. Doing the right thing by your employees is good for them and for business.

Does your child need orthodontic treatment, but you don't know where to start?Are you confused by conflicting information about treatments?Does the financial investment for orthodontic treatment stop you from taking action?If you answered yes to one or all of these questions, you're not alone. Understanding orthodontic treatment is very challenging. Family decision makers - usually mums - are often left feeling confused and overwhelmed. The result? Incorrect treatments, wasted time and money, and poor outcomes for kids.So Smile! takes away the pain of orthodontic treatment decisions. It explains everything you need to know, in language you can understand, and steps you can follow.Dr Sarah Dan, a leading Australian orthodontic specialist and mum, will guide you through the orthodontic treatment journey, answering your questions on:• the ideal age to start treatment• the difference between an orthodontist and a dentist• what to look for in an orthodontist• how to reduce treatment times• how to avoid expensive orthodontic treatment mistakes• how to create a confident smile you and your child will love.So Smile! provides clear explanations about common problems so parents can feel confident about their decisions and kids can enjoy their orthodontic journey.

Have you ever wondered if it is truly possible to run pain and injury free?Do you yearn for the day that you will be able to enjoy the many benefits that running brings by running pain and injury free?Sadly, many runners hold an inherent yet often unspoken belief that running pain and injury free is impossible. Many runners believe that if you run far enough and for long enough, injury will be the inevitable result.In this revised edition of You CAN Run Pain Free! A physio's 5 step guide to enjoying injury-free and faster running readers will discover how to both prevent and overcome running injuries, and go on to enjoy new levels of exercise pain and injury free, and ultimately faster running.Written by a highly successful physiotherapist and an accomplished triathlete and runner, this book offers runners of all levels hope that it is indeed possible to run pain and injury free. This book is written for any runner who: is seeking to proactively prevent injuries is currently injured and looking to return to running has been previously injured and never made a return to running is not concerned about injury prevention or rehabilitation but just wants to get faster.

LIKE ANY GOOD FAIRY TALE … Once Upon a Time in Small Business is filled with adventures, colourful characters and life lessons. But unlike a fairy tale, this is real! Lee McCaffrey Krupa has started many profitable businesses in a number of different industries. Along the way she's had great successes and days she'd rather forget. In this book she'll take you on a journey straight into the heart of small business, sharing with you her years of experience and the accompanying business and life lessons. Each chapter is based on a single topic and is designed to be consumed by busy business owners looking for a quick bite of knowledge and inspiration. Get ready to learn about: - getting yourself right first - attracting new clients with content marketing - making genuine connections with your customers - ensuring your business looks the part - successfully juggling your personal and business life - managing the ups and downs that all businesses go through - running a successful family business. And so much more …

In his second book Actually, It IS All About Me, Nick Bowditch discusses the importance of putting yourself first in both mind and body. Nick talks openly and honestly about his mental health issues and how they affect where he puts himself on the ladder of needs."When I am low, I can quickly spiral into a self-pity cycle that usually ends up in me lashing out, or acting out, in order to make myself feel better or make someone else feel worse. Just as easily, though, when I am low I can slip into a desire to act submissively and relegate myself down the rungs of importance in my own thinking. I can assure myself that even if I am no good, worthless or unlovable at the moment (all mostly lies that I tell myself when my mental health isn't as good as it could be), I can still make sure everyone else is flying. I can devote my time to making sure everyone else is getting everything they need, while parking my own needs and wants almost entirely."But when I am going well, and my mental health is closer to the best it can be, I can see that I do deserve some attention and love and respect - and not the least some self-love. I can see that I am worthy, lovable and important. And I can start to place my needs back up near the forefront of my thinking, instead of submitting and concentrating on everyone else's."Actually, It IS All About Me looks at how to completely change our thinking so that our own needs are the most important. How to see what it is that stops us, and has historically always stopped us, from putting ourselves first. How to see the difference between selfishness and selflessness, and how we are the ones responsible for our own happiness. How to see how we can heal the trauma and disappointments of our childhoods, and see what we are truly capable of.

Ever wanted to lead a truly innovative team but weren’t sure where to start?Ever thought that this creativity business was for all the slightly eccentric people who wear t-shirts and headphones to work and eat kale salads?Ever questioned your ability to think like an innovator?Ever rolled your eyes at the latest corporate change roll out?Have you been wanting to read a book that wouldn’t bore you to tears?Finally, there is a book for you!A Thousand Little Lightbulbs provides a fun, practical, BS-free guide to dealing with your creative OGRE, taking off the blinkers and leveraging the greatest innovation tool in your business: your people. If you’re interested in unlocking potential, having a constant stream of fresh thinking and great ideas, and having some fun in the process, this book is for you.

Do you feel like you have no time and no life outside of work? Are you concerned you will have to keep working forever just to maintain your current lifestyle? Do you think property investment is the answer but you don't know who to trust or where to start, and you don't have the time or expertise to do it properly?As a time-poor professional, you are not alone. If you are one of the many who feel trapped and you can't see a way out, this book will help you eliminate your fears and achieve your lifestyle goals. The Freedom Formula gives you a step-by-step process that has helped thousands of others to focus on their careers while their income is replaced through safe and affordable property investment.After reading The Freedom Formula you will: master the principles, process and people required for property to create and fund your ideal lifestyle build a property portfolio without impacting on your time or restricting your way of life understand property market cycles and know what to invest in, when, where and how to satisfy your needs and goals.By following this unique approach, you too can get your time back to live more, work less and leave a legacy. Imagine the peace of mind and sense of freedom you are going to enjoy in knowing your future is finally secure so that you can live life on your terms.

Are you experiencing an increase in your electricity costs that is hurting your bottom line? Do you know how the electricity market works and why costs are increasing? Do you want to have a clear and concise framework that you can follow to take control, reduce your costs and increase your profits?Power Profits explains the electricity game including who the players are, the rules that they want you to follow and the rules you can leverage to beat them at their own game. It provides a framework that you can put in place to reduce costs and increase profits.Power Profits demystifies the electricity market from the perspective of an electricity user and shows you how you can use that knowledge to reduce costs by up to 30-50%. This book explains that Australian National Electricity Market and how it operates form an end user perspective and sets out a concise framework for you to follow to make significant and immediate electricity cost savings for your business.