Bøger udgivet af Palmetto Publishing

With insight gained from over 35 years in customer service, author Valerie Russell shares how a company can create success and loyalty by focusing on the customer's experience from the parking lot to the exit.Great customer service can often separate the struggling companies from the prosperous ones. By focusing on the customer experience, companies can build lasting trust and loyalty. However, since the pandemic and with the rise of our electronic, antisocial world, the quality of customer service across industries has been on the decline. Customer service is becoming a lost art.From Entrance to Exit aims to reverse this downward trend by helping readers learn how to create an environment of customer care. After over 35 years of working in customer service, author Valerie Russell shares her tips and tools for producing great customer service from the moment the customer enters the parking lot to their exit and beyond. Russell goes through customer service with a fine-toothed comb-sharing the good, the bad, and the downright ugly parts of making a company great at taking care of its customers. Equipped with conversation starters, special reflections, and practice exercises for readers, From Entrance To Exit is a great practical tool for anyone who works in customer service or runs a business.

Heal Your Heart: An Anthology That Gives Voice to the Unspoken Pain of Estranged Parents Are you an estranged parent struggling with the unspoken agony of losing your adult child-and possibly your grandchildren-through undeserved estrangement? Voices of Estrangement is the guide you didn't know you needed, but absolutely do. Comprising soul-stirring personal accounts from parents just like you, this anthology serves as both a balm and a rallying cry. Our stories are your stories. Journey through our diverse experiences of love, loss, and longing, and discover that you are not alone in your grief. Understand the nuanced difference between "Undeserved Estrangement" and "Deserved Estrangement." Voices of Estrangement removes the labels and unpacks the complexities. This is not a book that treads in blame; it's a haven for parents to share, learn, and grow. For estranged parents, there is no book empowering estranged parents to speak up -until now. With practical insights and emotional resonance, this anthology aims to diminish the shame, stigma, and embarrassment you might be feeling. Voices of Estrangement tells it like it is, with the emotional honesty that only fellow parents can offer. Find strength and solace in shared experiences. Let these heartfelt stories guide you toward a renewed sense of community. Your voice matters. Your pain is real. And this book is your guide to empowerment.

That Man in the Gold Lamé Suit offers a fresh, original, and dynamic examination of Phil Ochs, the often overlooked topical folk singer of the 1960s who wrote the soundtrack to that era's antiwar movement and so much more. That Man in the Gold Lamé Suit explores who Phil Ochs was as he saw and understood himself to be; how he wanted to see himself; and how he wanted to be seen by others. In presenting this exploration of Phil Ochs, author Jim Bowers delves deep into Ochs's personality to craft a narrative that allows the singer/songwriter to tell his own story rather than the story others would impose upon him. In letting Ochs tell his own story, Bowers in That Man in the Gold Lamé Suit provides the reader with insights into how Phil Ochs's search for self came to define who Ochs really was and how it, in turn, shaped his music, his politics, and his relationships with such contemporaries as Bob Dylan.

This collection of raw, handwritten poetry allows readers to experience the creative writing process firsthand as they enjoy the depth and resonance of the art itself.Touching on themes of love, loss, and life experiences through her own eyes and the eyes of others, author Ciara Dove invites readers to laugh, cry, smile, and be empowered to create their own art. This collection of poetry spanning from haikus to free verse to rhyming and acrostic, demonstrates that imperfection is perfection.Authentic: Poetry in the Raw brings readers into the striking imperfection of the poetry process by showcasing the scans of the original handwritten poem drafts. In allowing the world to see her scratches, doodles, and flaws, author Ciara Dove hopes to aid aspiring poets in seeing their own progress through the artistic process. The presentation of the original handwritten drafts alongside the typed final products make this book an excellent tool for creative writing professionals to use in teaching the art of crafting poetry. Aspiring poets can see the process by which author Ciara Dove puts her thoughts to paper, moves them around as she sees fit, and then comes up with a final draft intended to evoke emotion. Authentic: Poetry in the Raw will appeal to poetry fans who enjoy the writing process.

In a world often paralyzed by fear and complacency, "Pushing Boundaries: How Risk Takers Shape Our World (and You Can Too!)" serves as a beacon of inspiration, urging you to become the risk-taker society needs. Harold M. Kolenbrander guides you through the life stories of incredible individuals who have rewritten the norms in fields ranging from civil rights to cutting-edge technology. Each story is not just a history lesson but an intimate look at the mechanics of change-how daring choices lead to transformative outcomes that better our world.But the book is more than just a collection of biographies. Harold also reflects on his own exciting/interesting/blessed life journey from the Midwest to New England. Along the way, he became a college professor and administrator, a university president, and a proponent of societal change, learning firsthand the importance of taking calculated risks.Discover the shared qualities of these pioneers and introspect about your role in the world. Will you be a spectator, or will you be a catalyst for change? As you turn the last page, you'll find yourself confronted with a compelling challenge: to identify your own areas of potential impact and to embrace risk as your ally in making a difference. This is more than a book; it's a call to action in a world that needs you now more than ever.

Welcome to Animal Band Camp, where the ABCs are not just letters, but exciting adventures with cool animals and amazing instruments! Have you ever seen an ant play an accordion? In this book, every letter from A to Z gets its own spotlight with an animal and an instrument that start with the same letter. So, while you're having fun reading and looking at the colorful pictures, you're also learning new words and meeting interesting animals and instruments from around the world! Thomas F. Jones has made sure that every page is full of fun surprises. And guess what? At the end of the book, there's a special section called a glossary. This cool part will tell you more about each animal you met and each instrument you discovered. Ever wondered where a Zorilla lives or what a Zuffolo sounds like? You'll find all the answers there! So, are you ready to jump into this musical journey and meet new animal friends along the way? Animal Band Camp isn't just a book; it's a wild ride through the alphabet where you can sing, dance, and learn all at once. Dive in and see for yourself how every letter comes to life!

Unlock Your Inner Strength, Overcome Eating Disorders, and Embark on a Mystical Journey with Sacred Plant MedicinePenned by L. S. C., this diary is no ordinary collection of musings. It's a dynamic chronicle of a young woman evolving into a resilient spiritual warrior. Through her lens, you'll venture into the magical realms of self-discovery, body positivity, and the eternal quest for God's kingdom. The diary uniquely blends empirical wisdom and spiritual insights, offering not only the author's personal journey but also serving as a mirror reflecting your own aspirations and challenges.With heartwarming sincerity and poignant vulnerability, the book takes you along as she battles eating disorders, confronts childhood trauma, and steps onto the transformative path of sacred plant medicine. Every page is an expedition, an invitation to liberate yourself from your metaphorical chains and turn your life around 360 degrees-with God as your guiding star.Whether you're battling with body image issues, interested in exploring the mystical dimensions of plant medicine, or yearning for a deeper spiritual connection, this book will inspire you to embark on a journey that honors your truest self. After all, if there's one virtue worth embracing, it's the transformative power of respect-for God, for His creation, and most importantly, for yourself.Let Born on the 4th of July: Diary of a TexMex Hippie illuminate your path to a fulfilling, fearless, and authentically lived life. This is more than just a book; it's a beacon for your soul.

Gallop into Learning with T is for Tilly! - An Enchanting ABC Adventure for Pre-readers who Adore Horses!In T is for Tilly!, young readers are welcomed into the enchanting world of Anna and her spirited pony, Tilly. A delightful ABC learning journey unfolds as six-year-old Anna discovers the wonders of horsemanship with her beloved equine companion. From trotting to jumping, Anna and Tilly explore the alphabet together, turning each letter into an exciting equine adventure.As Anna learns to ride, the bond between her and Tilly deepens, illustrating the magic of friendship and the joy of exploration. Through heartwarming moments and exhilarating escapades, readers will witness the growth of an unbreakable bond between a child and her pony, fostering a genuine appreciation for all things equine.Aimee K. Klimczak, PhD, and J. Craig Klimczak, DVM, have crafted a heartwarming tale that reflects their shared passion for horses and their love for their great-niece. Join Anna and Tilly on their adventures, where every letter becomes a steppingstone in their extraordinary journey together.

Unleash the Power Within: One Woman's Sweet Route to Finding Happiness and Fulfilling Her Dreams.What if your perfect life was a beautifully decorated façade? This is the tale told in Sno Cone Diaries: A Sweet Route to Happiness, a riveting memoir by Abby Vega, an inspiring tale of courage and transformation. With an accomplished career, a loving family, and all the trappings of success, Abby had it all. Yet, she was lost, unhappy, and desperate for change.This relatable journey is perfect for professional women aged 25-70 who find themselves standing at a crossroads, poised to make the leap toward their dreams. This book will touch your heart, spark your courage, and guide you toward finding your own path to joy.Abby's moving story, recounted with raw honesty, encourages you to listen to your heart, confront your fears, and embrace your deepest desires. Her message is powerful: it's never too late to make that first step. If you yearn for profound change and wish to build your own legacy of delight, Sno Cone Diaries: A Sweet Route to Happiness is your compass.

Discover the Secrets of Revelation: A Must-Read Guide for Anyone Seeking to Understand the End Times According to the Bible Are you a pastor seeking to enrich your sermons on Revelation? A Sunday School teacher wanting to offer a transformative study on end times? A seminary student or theologian aiming to understand the most debated book in the Bible? Or perhaps, you are someone anxious about the future, seeking peace and understanding through biblical wisdom? Look no further. A Pastor's Guide to Revelation: Seven Methods of Interpretation is your go-to resource for a profound and nuanced understanding of the Bible's most mysterious book. Author Stephen M. Vipperman, a seasoned pastor and seminary graduate, delivers an unparalleled guide that dissects seven diverse ways scholars and theologians have interpreted Revelation through history. From Futurism and Historicism to Preterism and Idealism, each perspective is meticulously explained and critically evaluated. Vipperman also advocates for the often misunderstood amillennial interpretation, providing a balanced viewpoint amid a myriad of existing theories. This book doesn't just inform; it equips you to draw your own thoughtful conclusions. Navigate the prophetic landscapes, mysterious symbols, and divine utterances with newfound clarity and confidence. Why this book is for you: Ideal for pastors preparing sermons on eschatologyA comprehensive guide for Sunday School teachers looking to tackle RevelationA perfect starting point for seminary students and theologiansOffers solace and understanding for those anxious about the end times The spiritual wisdom of Revelation is but a read away. Transform your understanding, inspire your congregation, and deepen your faith journey today with A Pastor's Guide to Revelation.Embark on this enlightening journey and elevate your spiritual understanding like never before. Buy your copy now!

For ages, Isora's people have waged war against the demons of the dark. Now, with the annihilation of her species all but inevitable, she's sent across the cosmos to find the last of an ancient bloodline, a line forsworn to answer her call. Alone, the last of her kind in a strange and foreign world, will she find this being in time? Will they be able to turn the tide?

Unraveling Dog Mysteries: Dive Deep into Canine Psychology & Transform Behavior.Unravel the mysteries of your furry friend's mind with Fix You, Fix Your Dog: The Little Blue Book on Managing your Dog's Behavior. Author Emily Adams, a seasoned dog trainer, shares captivating tales of dogs she's trained, combined with invaluable techniques she's honed over her illustrious career. From the revealing lessons taught by Kira, her best teacher, to the intriguing psychology behind a reactive mind, this book bridges the chasm between dogs and their owners. Each chapter is an enlightening journey, guiding readers from foundational training techniques like potty training to deep dives into canine psyche. Discover what socialization truly means for dogs, and why your dog, despite occasional mischief, isn't an "asshole". This book will take you inside yourself to know and understand mistakes contributing to the most common dog behavioral issues.Adams's blend of humor, sarcasm, and pure facts makes this not just a manual, but an engaging read that resonates with every dog lover. No dog is too unruly or aggressive - with the right approach and understanding, every canine can become a well-behaved companion.

I discuss my experience with endometriosis pain and how it impacted me physically, socially, emotionally, and psychologically. If the reader has endometriosis, I encourage them that their life is meaningful. I express how a diagnosis can be disappointing. I share positive mindset changes and sources that helped me.

Gerry and Dana love their animals even with their strange habits and skills. Rubin, the dog, works out and practices karate. Mr. Moo, the cat, sleeps on cars and wants to drive. And Gilly, the goose, is quite the jokester. While everyone on the farm goes about their business, Simone and Legree, two well known robbers, are making it their business to observe everything and everyone on the farm. What are their intentions? Should Gerry and Dana be concerned? Maybe so, but lucky for them their animals have some strange habits and skills. Lucky? Yes! Why? You'll have to read the book.The Great Farm Robbery tells the funny and heroic story of a little farm community and the quirky animals that live there. The story helps young readers understand the concepts of tolerance, acceptance, and teamwork.

Step aboard a timeless journey across continents and decades in Michelle da Silva Richmond's captivating memoir, Fleeting Moments.Travel back to the Golden Age of air travel with Fleeting Moments, a compelling memoir from Michelle da Silva Richmond. Experience the world through the eyes of a Pan Am stewardess during the thrilling launch of the Boeing 747, as this iconic aircraft transformed the way we explored our planet.Follow Richmond's global adventures, taking you from the sultry beaches of Rio de Janeiro to the bustling bazaars of Tehran, the enigmatic pyramids of Egypt, the timeless castles of Europe-and beyond. Engage in riveting encounters with world-renowned celebrities and absorb the suspense of mid-air dramas. Immerse yourself in her captivating love affairs with two men on different continents, relationships that seem to have come from another lifetime.Yet, life is not all glamour and romance. The memoir grapples with the challenging decisions she had to make and the turmoil of the subsequent decades. As time goes by, the nostalgia of Rome, a city that has been etched deeply into her heart, haunts her, leading her to discover that her Roman saga is far from over.Drawing from her diverse life experiences, from her international upbringing to her award-winning career in travel journalism, she masterfully weaves a narrative filled with excitement, passion, and a hint of wistfulness. Fleeting Moments is an adventurous, romantic, and nostalgic journey that celebrates the mystique of travel and the poignancy of life's ephemeral nature.Venture into this enchanting memoir and let Fleeting Moments transport you across continents, through time, and into the heart of a woman who dared to live a life filled with extraordinary moments.

In Broken to Love Again: Unapologetically Me, Tammy Beam takes you on an extraordinary journey-from a shattered past plagued by sexual abuse, abandonment, and rejection to a future built on love, understanding, and healing. This book isn't just a memoir-it's a masterclass in overcoming the scars that life can impose. Weaved into the narrative is an incisive look at how culture and tradition can simultaneously shape and betray our understanding of love and well-being.In the southern small-town backdrop of Lawndale, North Carolina, Tammy was raised in a single-parent home. As she navigates the complexities of trauma, you'll find yourself not only immersed in her life story but also reflecting on your own paths to healing. You'll learn that true healing demands confronting your pain and that embracing your own brokenness is the first step toward transformation.This book serves as a catalyst for renewing your own hope, faith, and love. Tammy's personal reflections inspire a new perspective on emotional vulnerability and the healing power of acknowledging one's own wounds. She demonstrates that when our understanding of love clashes with reality, that's when true wisdom is born.You must feel to heal, and healing starts with recognizing the need for it.Don't miss this deeply touching story that transcends memoir to serve as a guide for anyone in the caring professions and beyond.

Revive Your Spiritual Connection: A 30-Day Journey Merging Local History with Profound Biblical Insights. Do you yearn for a deeper spiritual connection but struggle to find time or motivation for daily Bible reading? Have life's demands made you drift away from the comforting embrace of scripture? Introducing a unique devotional that will guide you back to the enriching world of the Bible, while weaving in tales from the heart of Lafayette, Louisiana. This 30-day journey will not only rekindle your bond with scripture but will also immerse you in the vibrant history, notable figures, and cultural landmarks of Lafayette. The Heart of Acadiana, the Bible, and You: A 30 Day Lafayette Devotional is expertly crafted to reignite the spark of daily Bible engagement. Drawing on the rich tapestry of Lafayette's heritage, each devotional serves as a reflection of biblical truths, resonating with both the heart and soul. Whether it's a story about a local landmark or a notable resident, every narrative is intertwined with a biblical message that's relevant, inspiring, and transformational. Perfect for those who have lost their way or never found the path to daily scripture reading, this book ensures each day starts with a dose of spiritual nourishment. With intentionally concise devotionals, the aim isn't to overwhelm but to gently reintroduce and solidify the invaluable habit of daily scripture engagement. Embark on a journey that marries local lore with age-old biblical wisdom. Whether you're a resident of Lafayette, someone seeking spiritual growth, or simply curious about the convergence of history and faith, this devotional promises a transformative experience. Dive in and let the combined tales of Lafayette and the Bible inspire, guide, and rejuvenate your spirit. Rediscover the joy and solace of scripture, one day at a time.

From the Halls of Prison to the Pinnacle of Wall Street: A Tale of Resilience, Faith, and the Undying Power of Second Chances.In Not. Dark. Yet., Iran D. Amandah shares an autobiography that shines a light on life's profound capacity for change, renewal, and unparalleled growth. Raised by a single mother in one of the nation's most notorious zip codes, 53206, Iran found himself incarcerated at the tender age of sixteen. It was a world where futures dimmed and hopes were extinguished. But not for Iran.Emerging 13 years later, he could have succumbed to the bleak forecast of recidivism that ensnares many. Instead, he chose to rewrite his narrative. With unyielding perseverance, he forged a path through higher education, reaching the zenith of success-a master's in finance and positions at Wall Street's elite institutions. Ultimately, Iran realized his dream by launching his very own investment management firm.Not. Dark. Yet. stands as a beacon of hope, demonstrating the power of faith, self-accountability, and an undying spirit. It serves as a testament that our past does not define us; rather, our actions, choices, and the faith we harbor light the way forward.Perfect for readers inspired by transformative personal stories and those interested in criminal justice reform, this memoir is a must-read. Dive deep into this tale of resilience and witness how one man defied the odds, reshaped his destiny, and emerged not just as a success but as a beacon of hope for many.