Bøger udgivet af Productivity Press

This book is about geography, economics, society, and innovation. Why did different regions evolve in different ways? What caused economic priorities and activities to go in one direction or another? The author believes that happenstance played a relatively minor role in this process. There were and are driving forces, as well as success factors. In each ecosystem, ambitious immigrants arrived, displaced native populations, and proceeded to develop and exploit the geography of their ecosystem, which included leveraging water resources for transportation, commerce, irrigation, etc. They often invented the means of development and exploitation, including unfortunately slavery, but also various technical methods, tools, and devices. Inventions that became innovations enabled industries, revenues, profits, and economic growth, initially for the ecosystem and then more broadly. The impacts of geography and economics are profound. Available resources strongly affect the options available for sustainable economic growth. This growth is fueled by technological innovations, that are significantly affected by the physical, economic, and social characteristics of the ecosystem of interest. The eight case studies in this book illustrate how patterns of these characteristics impact innovation. The eight case studies depict changes over centuries, rather than just decades or years. Today's crises are often just blips in the ongoing evolution of an innovation ecosystem. There are ups and downs, but the physical, economic, and social characteristics of the ecosystems dominate their evolution. These factors largely determine what potential innovations are pursued, who leads these pursuits, and why they think they can succeed. People and organizations dominate the factors influencing success. All of the descriptions of places are factual and based on a range of documentation, as well as experiences. Descriptions of people are factual as well, but portrayals of interactions among people are sometimes synthesized from minimal empirical evidence. The author intended to portray the spirit of the times to which these people richly contributed. Thus, there is a bit of creative non-fiction. The stories in this book are inherently strongly influenced by the author's personal experiences. Indeed, the order of the chapters follows my lived experiences. These experiences are leavened with supporting evidence to the extent possible and reasonable. These personal experiences were profoundly affected by the author's mentors and colleagues along the way. he is immensely grateful to the many people who befriended me, looked out for me, and provided guidance and advice. Innovation Ecosystems reflect the stories enabled by these relationships.

You are working hard. You are sustaining your job. You are doing well in your field. Life seems fine. But there is something that's holding you back from making it to the top in your field of work. That something could be an annoying habit, a behaviour, or a trait that's getting you stuck in your career. All of us want promotions and salary increases. We desire to make it to the top. But most of us don't realize that these things cannot be asked for by putting our hands out. You can get that promotion, the salary raise, the new project, the visibility, the sponsors, the accolades, and the achievements only when you work on yourself harder than you work on your job. You must become such, that success, promotion, and job offers begin to follow you everywhere. In this book, Payal Nanjiani points out that the reason why many do not make it to the top is not because of a lack of information, abilities or skills. Having private access to some of the world's most successful industry leaders, she tells you that those who truly make it to the top in their careers are doing things differently than others. An expert coach, who helps leaders globally overcome their unconscious habits and behaviours to attain higher levels of success. She has worked with corporates and leaders around the globe bringing about a huge transformation in the thinking and behaviours of leaders. Her one-on-one coaching comes with a six-figure price tag. But, in this book, Payal shares some great advice and strategic solutions to reach the top without any hefty price tag. The book has hands-on advice on what to do, how to do it, and what transformation to bring about in your thinking and habits. These ideas, powers, and habits have been tested in practice on numerous executives Payal has coached in the past eighteen years and are helpful to people in every part of the organization. We all face challenges and deal with setbacks. But in the long run, you'll achieve incredible growth and success if you're willing to change your thinking and behaviours. Are you ready to unlock your leadership powers and live your best life?

Games have long played a central role in society -- actually a central role in the animal kingdom. Their play provides primary behavioral mechanisms that enable animals to learn and socialize. Indeed, "play" is a core animal activity. The principal focus of this book is on how games foster human playing, learning, and competing, including how we can design games to do this better. The author provides a wealth of real-world examples of how he created games for clients in the domains of education, energy, healthcare, national security, and transportation. He has focused on training and aiding for strategic thinking, product planning, technology development, and business operations. The technologies underlying these games became increasingly sophisticated. This has taken on greater significance as the gaming industry has grown and prospered. Gaming revenues now dwarf film and theater. New games released gain millions of sales within a few days of release. What makes games so appealing? What is the psychology of gaming? Does it vary for card games, board games, simulation games and online games? What makes a game successful over years? What about sports games? What sociological roles do they play in our society? Why do they claim such energy and devotion? Why are sports stars able to earn enormous contracts? What is the business of these games? Why is it expected to be increasingly lucrative? What strategies might succeed or fail? Who might be the losers and winners? This book addresses all of these questions as well as an overarching question for society -- Can online games fundamentally enhance education of employees and students? The author is convinced they can. This requires, however, that games be designed to achieve these ends. This book is intended to contribute to understanding how to create and evaluate such games. Essentially, games enable employee and, managers to play, learn, compete, and achieve in terms of knowledge and skills gained, competencies attained, customers attracted, and economic outcomes. This book explains, illustrates, and motivates investments in these pursuits to these ends.

The Human Constraint is a business novel inspired by over 25 years of work in the field with a methodology that combines Deming's management philosophy and the Theory of Constraints to equip leaders with the knowledge, method, and tools to manage complex challenges and continuous innovation. In our increasingly complex, interdependent world, leaders and managers are looking for new solutions. As leaders and as individuals, the challenge is to learn to think and act in a way that is effective for our complex times. When we do so, we can avoid being artificially limited by obsolete mental models and we can learn how to avoid unintended consequences that can quickly emerge from an inability to think-plan-act adequately and in a win-win way. The story unfolds during the financial crisis that follows 2008 and how this affects a group of executives engaged in a transformation process. It charts their attempts through the crisis to transform part of an industry dominated by a zero-sum game mentality using an approach based on an ethical and value-based supply chain where all stakeholders benefit. Each chapter is accompanied by a Knowledge Base of systemic Thinking Processes from the Theory of Constraints. This provides additional resources for those readers who want to learn more about a method for joined-up, systemic thinking. The Thinking Processes from the Theory of Constraints provide a full set of solutions for a change process, from the correct identification of what needs to be changed through to designing practical steps for a robust and negative-implication-free implementation. Through the narrative, readers are exposed to a systemic way of thinking about problems and solutions. The supplementary material provides examples of the Thinking Processes from the Theory of Constraints that allow people to develop the skills to: - Understand and analyze our current reality, as individuals and organizations. - Surface assumptions that keep us trapped in less-than-desirable situations. - Generate robust solutions/innovations. - Identify unintended consequences of what may seem like an effective idea.

The shortage of skills in the workforce is one of the major problems facing enterprises today. How American businesses and organizations intend to deal with these issues and operate in a global market under strong competition is one of their primary worries. The only logical and tangible solution to this issue is for the educational system and major businesses and organizations to begin making investments in educating more children and young adults in soft skills like the 21st century 4Cs skills (Critical Thinking, Communication, Creativity, and Collaboration) to prepare them to meet the challenges of emerging businesses and technologies.The 21st century has witnessed a rapid transformation in the global workforce and the skills required to thrive in it. Traditional knowledge-based skills alone are no longer sufficient to succeed in today's complex and dynamic business environment. Instead, organizations increasingly value what is known as the "4Cs" skills: Communication, Collaboration, Critical Thinking, and Creativity. However, a significant skills gap exists, where many employees lack these crucial abilities. This book explores the impact of the 21st-century 4Cs skills gap in organizations and how it affects their performance, innovation, and competitiveness.The 21st-century 4Cs skills gap poses a significant challenge for organizations across industries. The inability to communicate effectively, collaborate seamlessly, think critically, and foster creativity can hinder productivity, innovation, and competitiveness. As the business landscape continues to evolve, addressing this skills gap is not only a necessity but also a strategic imperative for organizations looking to thrive in the 21st century. Bridging the gap through training, recruitment, and a commitment to a learning culture will be essential for success in the increasingly complex and interconnected world of business.

Confidently Chill is a groundbreaking two-book set comprising an evidence-based medical workbook and a captivating graphic novel.Delving into anxiety's societal, familial, and individual dimensions, this unique resource offers practical strategies rooted in empirical research, clinical methodologies, and psychological theory.Seamlessly blending medical expertise with award-winning artistry, Confidently Chill promises a holistic journey towards identity formation and lasting healing amidst today's unprecedented challenges.

"Service" in this book refers to the behaviors and actions of serving customers. "Selling" in this book refers to the behaviors and actions of selling products to customers. Hence, this book is completely different from other books on these subjects -- Despite the fact that there are many books on service improvement and many related to selling skills worldwide, there are few books on how service and selling are integrated and coordinated. Primarily, It focuses on the interaction and transition between "the behavior of service" and "the behavior of selling" by sharing methods and skills of how those two are interrelated. This book provides many helpful guidelines and solutions for turning customers' satisfaction with service into growth in sales. Through many refreshing ideas, the author helps you deeply understand the significance of integration of and conversion between service and selling and the harm of disconnection between service and selling. Many new ideas and viewpoints, which are different from other service books or sales books, are discussed, such as the contention that "over-service and over-selling should be prevented." Instead of: -- Giving highly complex and abstract definitions of "service" or "selling," this book redefines service and selling with "say YES to customers" and "Make customers say YES" respectively. -- Insisting that customers' satisfaction with service will naturally lead to their long-term loyalty, this book emphasizes that customers' satisfaction with service has a shelf lifetime, which will soon fade over time. -- Taking the achievement of customer satisfaction as the final purpose of service, the author believes that "the end of service is not customer satisfaction, but to create new customer needs and achieve increased sales." -- Taking "meeting or exceeding customer expectations" as the golden rule, the author insists that "customer expectations need to be reduced first, then satisfied, and upgraded finally". -- Focusing on the development of customers' buying needs like other books do, this book focuses oppositely on the research of "why customers have no buying needs."

This book deals in depth with an ancient attribute of effective leaders that has in recent years caught the attention of leadership writers and researchers. Today's effective leader is expected to demonstrate humility in addition to standard leadership attributes such as self-confidence, high-level cognitive skills, creativity, charisma, and the ability to articulate visions. The theme of this book is that leadership and professional effectiveness are enhanced when interspersed with other key leadership attributes including those mentioned above, assertiveness, a sense of humor, and strategic thinking ability. Many brash and aggressive successful leaders would be even more successful if they sprinkled their leadership approach with humility. This book describes opinion about the most relevant aspects of humility as it applies to leadership and professional effectiveness, yet the emphasis is on leadership. Equally important, each chapter contains suggestions for making better use of humility. Humility as it relates to leadership and professional effectiveness is covered from many angles. Among these topics are the many meanings and components of humility, and how leadership humility impacts group member performance and behavior We also describe the attributes of humble leaders and professionals and their type of interpersonal relationships. Servant leadership because of its tie-in with humility receives a separate chapter. A description is provided about how narcissism. hubris and charisma can be blended with humility to improve leadership effectiveness. Two other key topics are developing and enhancing your humility, and making effective use of humility in leadership; and professional life. The major contribution of this book is its systematic presentation of applied information about humility related to leadership effectiveness, such as the impact of humility on job performance, employee behavior, and how humility is part of servant leadership. At the same time, the book provides practical guidelines for applying the information to make optimum use of humility in the workplace.

Post pandemic, the world is not the same place. There has been an increasing focus on healthcare and wellbeing, which has created a once-in-a-lifetime opportunity for healthcare innovations and start-ups. From adoption of a range of medical apps and telemedicine technologies, to heightened public interest in smart wearables and medical devices, the demand for efficient healthcare delivery has been skyrocketing. This book aims to serve as a first-of-its-kind guide for skill development in conception to commercialization of healthcare products and services. It covers the gamut from the study of healthcare challenges from understanding customer requirements, market needs, and competition to the various steps of the healthcare product development process such as defining value propositions and specifications, the creation of minimum viable product (MVP) to prototyping, and manufacturing. The authors also discuss key commercialization and management strategies including development of a robust business plan, fund raising, intellectual property, creating barriers to entry, and launching healthcare start-ups. Medical product pricing, positioning, sales and distributions, and customer acquisition are also presented with real life examples. This book serves as a key reference not only for biomedical engineers who are looking to launch their products or services in the market but also for budding entrepreneurs willing to explore opportunities in the healthcare domain. For example, engineers and managers working on the development of medical devices require knowledge of ethical guidelines, regulations, approvals to effectively launch their products in the MedTech industry. On the other hand, entrepreneurs looking to benefit from the booming healthcare industry will find this book helpful in understanding the fundamentals of medical product development and commercialization to launch their ideas successfully.

The world of trading is split into two rough camps - those who are speculating and those who are hedging. It is a particularly important time for companies today to consider hedging. As commodity prices rise, their costs rise. In an inflationary environment, some are unable to pass on these higher costs to their consumers which makes the London Metal Exchange the global trading venue for metals. The LME connects physical and financial market participants to create a global pool of liquidity. These participants buy and sell LME futures and options to transfer (hedge) and take on (invest in) price risk and in that process discover globally relevant prices. How to Hedge on the London Metal Exchange is a straightforward practical manual that shows companies involved in the world of metals how to understand and quantify the risks they face and how to use the LME to manage these risks. Written by an industry expert who has worked for trading companies, banks, brokers, and the LME itself, it uses simple clear language and engaging graphics to show how the LME can offer protection from the increasing volatility of metal prices. The authors' detailed knowledge of the world of metals provides an insider's perspective on the realities of hedging. It is an important aid for everyone from junior traders to CFOs. This book is distinctive because it's written with the sole aim of helping companies to hedge, not to promote the exchange or to encourage business.

The business IT revolution is about to enter a new cycle of activity, as a result of the global pandemic, global supply chain issues and labor shortages. Right now, there is a growing need for a core understanding of business IT. This book is designed to meet the needs of the modern business stakeholder. Stakeholders who want to understand how new, emerging and future information technology (IT) will shape the world of work and commerce. Stakeholders such as business professionals who need to keep on top of the benefits, risks and opportunities that new tech such as AI, blockchain, crypto and cloud computing can and will bring to their products and services. This book is designed specifically with the stakeholder in mind. Stakeholders are those with direct or shared responsibility for business IT projects, products, people and processes. It will suit anyone with a non-IT background who is required, expected or ambitious to participate in IT projects: C-suite leaders, senior executives, project managers, analysts, product owners, and business development executives but will also appeal to anyone curious to know how new information technology (IT) trends and breakthroughs might affect business practice in the near future. The book explores some major areas and threads that stakeholders encounter - computers, data, messaging, projects, risks and tech itself - and examines and starts to demystify the primary channel through which most non-IT business professionals interact with the world of software and technology: the IT project. Additionally, the book will look at the world of crypto, blockchain and distributed ledgers. The evolution of ledger technology that Bitcoin kick-started has only just begun and is a truly significant change in IT. The authors focus on some core use cases for crypto and explain to the interested stakeholder how this might impact the day-to-day world of commerce and industry. The authors will also illustrate how the global COVID pandemic has impacted the need for business stakeholders to assess disruption to business and technology. COVID has hastened change like working from home, hybrid working and remote working. Finally, the book gives a detailed and practical look at new IT trends and breakthroughs and proposes use cases for these in different industries and contexts such as finance, trade, the legal profession, healthcare, voting, travel and so on. IT is one of the business world's strongest pillars and achievements. This book educates the reader on the business-related facts and impacts of IT; its daily application and how the near future will possibly change again beyond all recognition how we view and use IT.

In Emerging Markets & Developing Economies (EMDEs), social media provides a technological solution to the economic challenges faced by governments, firms, and people at the bottom of the economic pyramid. Social media is often considered to be fundamentally changing the business paradigm and increasingly integrated into the marketing function, and EMDEs seem to be quickly finding out that it offers them relatively low-cost opportunity to leapfrog the competition in developed markets. Social media provides enormous opportunities and challenges; the platforms can help users to share personal thoughts and experiences with friends, relations, and business partners instantly. For instance, this could provide users including owners of small or large businesses unlimited opportunities to attract new customers, maintain existing customers more efficiently, low barriers to doing business, create innovative business models, and spur economic development. Firms in EMDES are using social media to influence consumers to expand. By using social technology to reach users in different market segments in ways that were impossible before, social sites such as Facebook and Twitter create tremendous new growth opportunities for businesses. Powered by social media, the public and private sectors in emerging markets can find leapfrogging solutions and work together to reduce poverty and inequality while boosting economic mobility and prosperity. It is, therefore, not surprising to observe that many firms in EMDEs are incorporating social media metrics into their marketing communications and customer relationship management activities in the quest for reaching and engaging with customers. In view of this, the level of creativity demonstrated in producing the content (e.g., messages, pictures, videos) coupled with the perceived understanding of the shared content are more likely to elicit varying experiences among participants. For instance, features of contents advertised or shared on social media in relation to brands are likely to result in behavioral responses on the part of the customer. Further, the authors found that consumer engagement with brands on a firm's social media platform is more likely to influence positive user-generated contents on the part of the customer. Such practices could drive and enhance customer-brand relationship. As a result, it is essential for firms and scholars to gain deeper consumer insights on why they use social media, their motivation in participating in online social media engagement practices, and the potential effects of such practices in enhancing brand performance. In this vein, the potential role of social media in marketing management is essential to understand. In addition, the authors advocate for a need to extend research on social media to shed more light on how branded social content influence consumer engagement behaviors. Further, they call for a need to deepen our understanding on the effects of contextual support of firms' social media platforms on consumer motivations in consuming, searching, sharing, participating, contributing and playing. Also, as businesses embrace social media solutions, new challenges have emerged in the corporate adoption, utilization, integration, and implementation of social media in EMDEs. Hence, the need to provide solutions to tackle the challenges of social media in EMDEs. This book responds to calls for a systematic approach in understanding the transformations in the social media marketing landscape. To narrow the focus, the book takes a developing economy perspective and presents a comprehensive understanding of social media practices and how these could be integrated in the firms' operational activities in creating a competitive advantage. This book seeks to provide practical guidance on the use of social media in the firm's operations. While it provides practical perspectives by addressing contemporary issues in relation to social media marketing practices, this book will also serve as a relevant teaching text in social media marketing in both undergraduate and graduate programs as well as executive training for practitioners.

Join us in the beginning of a conversation and what we hope will be a community dedicated to leveraging some of the latest technologies for a next generation of infrastructure. After decades of building enterprise systems, a fundamental change is occurring because of AI, Blockchain, and next-generation Cybersecurity (ABC). This is poised to affect many industries and areas of society, not least of which is healthcare. We are excited to join like-minded colleagues who have agreed to share their expertise and examples in the early days of integrating these technologies into a unified architecture that can meet operational goals. In the case of healthcare, can artificial intelligence, blockchain, and cybersecurity technologies lead to better, faster, and cheaper healthcare and ease the burden on healthcare providers? This may extend to the whole health ecosystem, not just providers and the hospitals and systems, but also to the insurers and payers, and of course the patients or health consumers interested in wellness and well-being. Benefits to healthcare research, drug discovery, and next generation genomic and novel health discoveries could accelerate discovery, trial, and wider knowledge and adoption of novel tools and techniques. In this book, we will explore the potential synergies and benefits of ABC with particular interest in the way that they can make up for weaknesses and be used appropriately and with proper cautions given the potential power of AI. Blockchain for verification, privacy and trust, along with good cybersecurity practices, often called cyber hygiene -- especially with the potential for new and novel attacks far beyond ransomware as the age of quantum computing accelerates. We hope you will enjoy exploring the breadth of knowledge and expertise represented by the many contributors and early insights and case studies.

Organizations are commonly thrust into hostile operating environments where they are required to make strategic decisions that involve significant and costly tradeoffs. Such hostile environments may be endemic such as an economic recession or idiosyncratic such as a predatory action by an adversary. Many features of such hostile environments parallel those of living organisms that also demonstrate fine-tuned strategies to improve their survivability under adverse conditions. How can organizations use these "bioinspired strategies" to survive, and even potentially innovate? This book shows that the same three capabilities essential for the survival of living organisms in harsh environments -- efficiency, resilience, and prominence -- are also critical for organizations in their process of navigating through their own hostile environments. Throughout the book, the authors provide organizational executives with a systematic framework for thinking about strategic decision-making in a hostile environment leaning on analysis of real-world cases to draw out ontologies and methods for guiding their teams through disruptions, change management, innovation, and process improvements. In the first part, organizations are provided with a systematic approach to analyzing three survivability influences - forces, resources, and observers and their interrelationships. While all three influences are active across all organisms (and organizations), the exact nature of their interrelationship and the significance of each influence are unique to every organism (or organization). The framework helps organizations nail down the specific features of their operating environment that can help or hinder survivability by analyzing the three influences. Organizations can respond to external influences by developing three-pronged capabilities - efficiency, resilience, and prominence (ERP), that respond to the three survivability influences. Organizations often struggle with identifying the appropriate strategies to apply under different conditions. Fortunately, nature provides several mechanisms that can be analogically applied to guide business strategies. The book contains many illustrations and examples of strategic principles observed among living organisms that can help an organization develop ERP capability. Finally, the book introduces seven strategic design heuristics - Combination, Elimination, Separation, Segmentation, Replication, Dynamics, and Maximization observed in a living system that can be flexibly utilized to generate ideas to achieve strategic ends.

The fast evolution of education and the expansion of internet resources necessitate increasingly advanced tools and methodologies. Enabling virtual conversations for knowledge dissemination, community development, and connection might promote an explorative strategy. Teachers, trainers, and facilitators must create compelling virtual learning. Critical questions: How can companies engage online learners? How can educators improve virtual learning? A system can undergo substantial alterations when technology is employed as a tool or function. E-learning and m-learning offer new interaction options for learners, trainers, and stakeholders. Innovative technologies can encourage new educational alternatives against conservatism. You've been waiting for Revolutionizing the Online Learning Journey: 1500 Ways to Increase Engagement. This practical guide is for instructors, instructional designers, professional trainers, consultants, and others directly involved in teaching, producing, and leading online learning. The authors' data will reveal a wealth of methods that may make virtual meetings interesting, inclusive, and inventive for all participants. This book offers several ideas and tools that may be simply integrated to keep learners engaged and make learning sessions more engaging. You'll also learn about new learning tools like virtual reality and artificial intelligence to expand your possibilities.

This significantly expanded and newest edition of the bestselling HIMSS Dictionary of Health Information Technology Terms, Acronyms, and Organizations has been developed and extensively reviewed by more than 50 industry experts. The sixth edition of this dictionary serves as a quick reference for students, health information technology professionals and healthcare executives to better navigate the ever-growing health IT field and includes new terms used as a result of the COVID-19 pandemic and will serve as a resource for HIMSS' new certification based on digital health transformation as well as for those taking the CPHIMS and CPHIMS certification exams. This valuable resource includes more than 3000 definitions, 30 organizations and numerous new references. Definitions of terms for the information technology and clinical, medical and nursing informatics fields are updated and included. This sixth edition also includes an acronyms list with cross references to current definitions, new word-search capability, and a list of health IT-related associations and organizations, including contact information, mission statements and web addresses. Academic and certification credentials are also included.

This significantly expanded and newest edition of the bestselling HIMSS Dictionary of Health Information Technology Terms, Acronyms, and Organizations has been developed and extensively reviewed by more than 50 industry experts. The sixth edition of this dictionary serves as a quick reference for students, health information technology professionals and healthcare executives to better navigate the ever-growing health IT field and includes new terms used as a result of the COVID-19 pandemic and will serve as a resource for HIMSS' new certification based on digital health transformation as well as for those taking the CPHIMS and CPHIMS certification exams. This valuable resource includes more than 3000 definitions, 30 organizations and numerous new references. Definitions of terms for the information technology and clinical, medical and nursing informatics fields are updated and included. This sixth edition also includes an acronyms list with cross references to current definitions, new word-search capability, and a list of health IT-related associations and organizations, including contact information, mission statements and web addresses. Academic and certification credentials are also included.

According to recent estimates, women comprise over 47 percent of employees in healthcare with less than 28% of them in leadership roles. It is no secret that the field of healthcare information technology (HIT) has been an industry largely composed of men. This continues to be the case, despite progress over the last decade with society embracing greater inclusiveness and diversity. Men still make up the overwhelming majority in this field and it continues to be an uphill battle for women. While the industry is changing, the changes are slow to happened and women are still underrepresented in tech leadership even though they have demonstrated superior skill sets. Having worked in HIT for over 25 years, the author recognized that it is still possible to be misinformed on some issues pertaining to these matters. He used to assume that most women would be uninclined to work in the field of technology, but there are several factors that come into play that influences the decisions made by career-driven women. The turning point for him came in an unexpected way: his own daughter shared with him that she was interested in pursuing a career in HIT. This led him to investigate the challenges women faced when entering the field. He discovered that there were a great many challenges women needed to overcome and deal with and that he to find a way to better guide my daughter in this incredibly rewarding but also challenging field. As a result, he went in search of strong female examples in the industry for guidance. The knowledge these women have shared with is invaluable, and it is where he received the inspiration for this book. This book will include features and/or interviews of extremely successful women in HIT who are considered experts in the industry and are well known in their respective fields. From tech companies to health systems to private practices and more, and from highly-ranked titles such as Chief Information Officers (CIOs), insights will be obtained from diverse perspectives. The goal of the book is to feature 50 to 100 of the industry's brightest female pioneers who are willing to share insightful lessons backed by several years of experience, as well as tips for navigating a successful career in HIT. While successful women have a tendency of empowering other women to succeed, it is not possible, for them to speak to every young woman looking for advice. The intent of this book is to provide the opportunity to capture stories from highly successful women to inspire the next generation who want to pursue a career in HIT on a much larger scale and to inspire those already working in the field who are struggling to advance in their careers. The author also provides guidance on safety when traveling, attending tradeshows, events at hotels and more. The book will also include advice on negotiating a competitive salary and a sample employment agreement.

AME's Target Magazine has a well-established reputation for detailed case studies of companies adopting lean strategies. These case studies are now available in a well-organized Enterprise Excellence Series, to tap the ongoing desire for information about what other companies are doing to implement lean.To satisfy the growing interest in applying lean to non-manufacturing operations, this first volume of the series covers the implementation of lean to administrative and office applications. Highlights include: Practical, in-depth description of lean office implementations, most of which have not been described in other publications.Responds to reader desire for real-world lean office information.Case Studies are categorized in three areas: Leadership, Organization and Training; Improving Processes; and Lean in Healthcare, making it easy to track down the type of information desired.

The objective of the ISO 56002 standard is to provide a framework on how to build an innovation ecosystem that can be sustained over time. Similar to the quality management system that ISO established decades ago, this standard provides instructions related to best practices on how to establish an Innovative Management System within an organization. However, it does not provide guidance on how to implement and/or use the standard. The ISO Standard 56004 Innovation Management Assessment was designed to g define the maturity level of an organization's Innovation Management System. The primary purpose of most Innovative Management Systems is to process a continuous flow of new and highly creative outputs that will meet external customers' needs and expectations. The users of ISO 56002 and 56004 know that they are "what to do" documents -- This book, however, shows you how to do it! Both ISO Standard 56002 and 56004 are focused on improving the organization's innovative management system. This book focuses on how to train employees on how to use the system to add value to the organization's stakeholders. There are no books out on the subject -- this book greatly assists managers, business leaders, entrepreneurs, and consultants seeking help in using the innovation management system effectively and efficiently. Essentially, this book presents an effective marriage between the innovative management system and how it will operate when it becomes part of the operating procedures.

Many of us have had experiences of using IT systems at work that just don't work right or cause more problems than they solve. Even if we've been lucky at work and always had the opportunity to use well-built and functional IT systems, it's common to hear in the press or in our day-to-day lives about IT systems that are "down" or "slow", or just do not work right. Whilst it can be inconvenient to have to use IT systems that aren't the best for businesses buying an IT system that isn't fit for purpose can have devastating effects on the business itself and the careers of the people involved. The senior team of any business will know everything there is to know about their specific business or market, but their job is not to implement IT systems. This brings an inherent unfairness to IT systems procurement because it makes it very easy to buy the wrong thing at the wrong price. In essence, the buyers are amateurs but the sellers are professionals. This mismatch is at the root cause of the majority IT systems failures - a problem which by cost a company millions of dollars and negatively impact works. This book is intended to be a practical manual for senior leaders in small-to-medium businesses that will teach them how to buy IT systems effectively - i.e. to somewhat transform the non-IT senior leadership personnel such that they are more informed and capable buyers. There are a million-and-one potholes that can trip up a business, even when buying from an otherwise effective and reputable seller, and this book looks to make it far more likely that the reader will buy the right system, at the right price. The author uses his extensive experience to highlight problem areas and offer solutions to eliminate them.

A hybrid methodology, Lean Six Sigma (LSS) is designed to accommodate global challenges and constraints by capitalizing on Six Sigma and Lean Thinking. LSS incorporates best practices from programs such as the International Organization for Standardization (ISO), Capability Maturity Model, and Total Quality Management. International Lean Six Sigma practitioners must understand the dynamics of LSS, along with its cultural aspects and regulations. Lean Six Sigma: International Standards and Global Guidelines provides this understanding. The book assumes that the overall goal of operational excellence is to ensure that organizational tasks and activities are being performed to the best of their process capabilities. It defines continuous improvement as activities that support and empower environments to make flexible decisions that lead to ongoing improvement and effectiveness. Coverage includes: New global LSS standards International implementation of process improvement programs New international LSS applications International Lean Six Sigma areas of competency The book defines many of the terms popularized by process improvement programs, such as center of excellence and business transformation. It documents these practices and explains how to perform future activities in accordance with the recorded practices. Exploring international approaches to Lean Six Sigma, it details the new ISO Standard for Six Sigma and also addresses the role of project management in LSS. Illustrating the synergies between Lean and Six Sigma and how they partner with other process improvement programs and initiatives, this book is an ideal study guide for those preparing to take the LSS Black Belt certification exam.This third edition covers important updates, such as: How innovation is being integrated. The way in which Lean leadership is now being accomplished globally. Newer case studies with specific attention to how Lean and Six Sigma (LSS) are being monitored in healthcare and government. Highlighting updated successes and the consideration of diversity and equity issues as they relate to Lean Six Sigma.

Currently, it is obvious that new types of production (Industry 4.0) are accompanying new ways of distribution, which advance logistics, physical distribution science, and even supply chain management. The changing environment of the logistics activities carried out is also important for the development of the supply chain. Care for ecology, the recent pandemic, and the situation in Ukraine are other reasons to adapt logistics to the needs of an individual customer/recipient. It would be impossible without developing an appropriate strategy and applying appropriate tools for managing supply chains in the national and international dimensions. This book helps specifically with that. When analyzing the needs and structure of modern supply chains, in the context of their safety and risk reduction, it is impossible to ignore the problem of digitization, which allows for logistic analysis of the company, determining optimal routes, designing logistic systems, optimizing storage processes and costs and predicting possible threats (crisis situations) and their effects (losses). IT support, automatic data exchange, e-logistics, telematics, traceability, and chatbots between various departments of the company along the upper and lower part of the supply chain improve the flow of material and accompanying information through automation, robotization, proactivity, and document digitization. These new trends make it possible to define logistics as modern logistics using new achievements of science and technology. Modern logistics must also consider ecological aspects in line with assumptions about protecting the environment and improving our climate. Efficiently organized reverse logistics is not without significance for ecology. It is supported by renewable energy, electric vehicles, proper education in the field of a closed economy, cleaner production, waste minimization, the use of passive infrastructure, and proper waste management that allows to positively influence environmental protection and human health. To meet the needs of creating modern supply chains, the authors developed this powerful book in which they analyze and present current and future solutions that influence the development of these issues in modern reverse logistics.

When done well, implementing the principles found in the Cultural Enablers dimension of the Shingo Model leads to an organizational culture that assures a safe environment, places a special emphasis on the development of its people, and engages and empowers everyone in the pursuit of continuous improvement.This fifth book of the Shingo Model series is laid out in a format similar to a Shingo workshop. You'll find chapters devoted to both of the principles, examples from organizations from around the world, an overview of key systems and ideal behaviors, and a few expanded case studies to aid your learning.Cultural Enablers is designed to help all organizations on their journey towardexcellence. You will better understand the concepts of respect and humility, and how these two principles can be brought to life through the creation of your own ideal behaviors. Although the systems listed here are not exhaustive, you'll discover an overview of a few systems that are critical to developing a world-class culture of continuous improvement that is characterized by high levels of engagement and daily problem solving.

Artificial Intelligence (AI) is transforming the business world at an unprecedented pace. From automating mundane tasks to predicting consumer behaviour, AI is changing the way businesses operate across all sectors. This book is an exploration of AI in business applications, highlighting the diverse range of ways in which AI is being used across different industries.The book begins with an overview of AI in business and its impact on the workforce. It then explores the role of AI in marketing, advertising, and tourism. The use of AI in personalized recommendations and chatbots is discussed in detail. The book then moves on to examine how AI is changing the retail industry, improving supply chain management, and enhancing the customer experience.The media and entertainment industry is also examined, with a focus on how AI is being used to personalize content and improve user experience. The book also explores the use of AI in human resources, insurance, legal, and finance. The impact of AI on talent identification, recruitment, underwriting, document analysis, and financial forecasting is discussed in detail.In the healthcare and sports industries, AI is transforming the way we approach diagnosis, treatment, and training. The book examines how AI is being used to analyse medical images, develop personalized treatment plans, and improve patient outcomes. The use of AI in sports performance analysis is also discussed in detail.Finally, the book explores the use of AI in agriculture, energy, education, and the public sector. The potential of AI to optimize crop yields, reduce energy consumption, and improve the quality of education is discussed in detail. The book also examines how AI is being used to improve public services, such as transportation and emergency services.This book is a valuable resource for academics, researchers, professionals, and policymakers who are interested in understanding the potential of AI in the business world. The contributions from leading experts and researchers provide a comprehensive overview of AI in business applications, and how it is transforming different sectors.The book also examines the ethical dilemmas that arise from the use of AI in business, such as the impact on privacy and data security, and the potential for bias in AI algorithms. It provides valuable insights into how businesses can ensure that the use of AI is ethical and responsible.In conclusion, this book is a must-read for anyone interested in the potential of AI in the business world. It provides a comprehensive overview of AI in business applications, and how it is transforming different sectors. The book examines the ethical dilemmas that arise from the use of AI in business, providing valuable insights into how businesses can ensure that the use of AI is ethical and responsible. We hope that readers will find this book informative and thought-provoking.

Medical ethics is a system of moral principles that apply values to the practice of clinical medicine and in scientific research. Medical ethics allow for people, regardless of background, to be guaranteed quality and principled care. It is based on a set of values that professionals can refer to in the case of any confusion or conflict. These values include the respect for autonomy, non-maleficence, beneficence, and justice. These tenets allow doctors, care providers, and families to create a treatment plan and work towards the same common goal without any conflict.Succeeding in the healthcare field means more than just making a diagnosis and writing a prescription. Healthcare professionals are responsible for convincing patients and their family members of the best course of action and treatments to follow, while knowing how to make the right moral and ethical choices. Ethical teaching should be an active part of training and should be taught in four division: basic ethics, clinical ethics, legal principles related to ethics and the ethics of research and affiliation. This book is a reference guide for physicians, healthcare providers and administrative staff. It looks at the ethical problems they face every day, gives the background and the ethical problem and then provides practical advice which can be easily implemented. This book provides the knowledge needed to understand who has the right to healthcare, the justice of clinical practice, what autonomy means for a patient giving consent, who is going to make any surrogate decisions and more.

COVID-19 accelerated healthcare's transition towards digital technology since it helped expand the capacity of health care organizations (HCOs), through extended patient access and isolation. In addition to HCOs, this transition was adopted by other participants in the healthcare ecosystem such as, independent digital health platform (DHP) vendors, self-insured employers, drug chains/pharmacy benefit managers, and insurance companies. It was not long before independent DHPs, payors and self-insured employers realized the value of digital technology, so they increased their commitment towards this transition. The goal of this book is to help health care organizations (HCOs) understand, prepare, implement, and leverage digital transformation. The book opines that, to be successful, digital transformation must be led, and supported, by senior management. Equally important is the cultural transformation of HCOs towards successful change management, which requires an evolutionary approach to continuous process improvements of increasing scope and complexity. Next, HCOs must generate a comprehensive digital transformation roadmap that aligns with their strategic plan for enhancing clinical & related capabilities while extending patient access. To accomplish their digital transformation, HCO management and key stakeholders must comprehend the following requirements: digital health platforms, advanced information technology, and work transformation methodologies. DHPs, and associated hardware and software complements, form the foundation of digital health technologies prevalent in modern-day healthcare and have gained importance since COVID-19. Advanced information technology includes concepts vital to healthcare transformation such as interoperability, big data, artificial intelligence, natural language processing, data security and privacy. Lastly, work transformation methodologies address work redesign, lean/six-sigma, agile methodologies, and human factors engineering to ensure well-designed interfaces for care providers and patients. The overarching goal of this book is to provide a roadmap for U.S. healthcare towards an organized digital transformation which leads to improved outcomes, reduced costs, and improved patient satisfaction.

Ways of Greening focuses on rethinking working and living spaces and understanding how "greening" can make them healthier and their occupants happier. This book teaches how to see unique ideas for spaces, and some of the materials needed to create the designs. Inspired by a study that states that 8% of a space needs to have plants in order to positively affect the air quality of the space, this book explores what that minimum would look like in spaces, and how it can be done to existing spaces as well as to new designs of site, greening both interiors and exteriors. Using the mathematical amount of 10% per square foot, the illustrations start at that quantity of greening and show how it can look. The sites selected are both public and private sites, as well as interior and exterior. As there are more modalities, needs, and locations where people now work, making sure that multiple types of spaces are designed for people's success is more relevant than ever. This includes designs for more traditional offices, open-air offices, commercial spaces, homes, apartments, and more. This book gives readers a way to not only understand greening but to understand how to see greening applied to their place. The two basic ways to see the spaces selected are- existing spaces to which greening design is applied afterward; and upcoming spaces in which greening design can be built into the space. The first type of retrofitting greening into existing space can also be combined with the second type of space (new designs). There are examples of both types throughout the book. Essentially, this book addresses ways in which business owners, residents, developers, architects, agencies, and others can integrate greening to improve the air quality and the quality of life with a green solution.

This book not only presents the overall development of quality function deployment (QFD) and what it has been used for to date but a new product support orientation by which it can be employed. It is product and service "system" focused and presents how blending the processes and elements of supportability and analysis into a QFD-modeled methodology can achieve optimal cost savings and performance efficiency and effectiveness. In addition, a working model is provided that will assist those that elect to use such an approach to current/new product and/or service development.QFD is widely spreading throughout the world because of its outstanding usefulness. It is aimed to fulfill the customer's expectation of a product or service design. Organizations of all sizes are using it to (1) save product and service design and development time, (2) focus on how the product or service might satisfy the customer and (3) improve communication at all levels of an organization during the development process.Based on these three reasons, today's traditional QFD can be divided into three branches and analyzed. First, QFD can be implemented effectively for developing new products and designs by establishing the linkage between design stages through the manufacturing environment. However, research has found that traditional QFD is quite weak in implementing modifications to existing product and service design during its predicted lifecycle. Second, most research to this point has been squarely focused on the "voice of the customer" for prioritizing customer needs. While certainly needed, the "voice of the system" that is being used to produce the product/service and how they operate during its intended life cycle has been given less attention. Third, QFD is often viewed as overly labor-intensive and thus costly, and, because of its team-based development logic, manual in nature by those involved during its development and implementation.Research has shown that life cycle sustainment planning and support for current or proposed products and/or services requires a seamless and balanced life cycle support methodology. To achieve this type of support, twelve functional elements have been identified that form the product support infrastructure. A new approach, one that views product support as an integrative activity where all twelve product support elements are assessed over the entire product and/or service life cycle is being deployed.With this deployment comes a need to ensure Key Performance Parameters (KPPs) are achieved and functional alignment obtained by balancing supportability element cost and provisioning throughout the entire product and/or service lifecycle, not just during the development stage, and to view the system as the "customer" and thus listen to the "Voice of the System" when assessing supportability requirements. Quality Function Deployment (QFD) is such a tool.This book contains four sections. Section 1 provides an initial overview of QFD origins, and history and highlights some of its use today. It addresses how QFD fits within the organization, increasing revenue, and reducing cost. It outlines a step-by-step strategy for successfully deploying QFD within the organization. Section 2 examines the evolving product and/or service requirement, creating the design solution using QFD, assessing supportability characteristics using QFD, and performing functional supportability analysis using QFD. Section 3 provides a guide for developing the life cycle supportability solution using QFD methodology on an ongoing basis, and managing processes throughout the systems lifecycle. Section 4 addresses using QFD in an imperfect world and will provide insight into how to use QFD beyond the standard "house of quality" concept.

How Chinese hospitals have been growing and adopting international standards such as JCI and HIMSS EMRAM to fuel their advancements is not well-known to the western world. In this book, Jilan Liu, as former Principal Consultant of JCI and current Chief Executive Officer for HIMSS Greater China, presents a selection of case examples written by Chinese hospital executives and staff showcasing first-hand experiences and insights into how the leading healthcare organizations grow and continue their success in China.The case examples include Chinese hospitals who have participated in JCI accreditation and/or HIMSS EMRAM. These hospitals represent the new wave of organizations adopting international standards while accommodating the unique conditions of China.