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Cracking the CSAT Code @ Call Centers

Bag om Cracking the CSAT Code @ Call Centers

CRACKING THE CSAT CODE offers the BPO industry a solution to not only hold its ground, but grow again by delivering exceptionally good customer experience. It takes the reader through the range of BPO processes and how each step can be imbues with concern for the needs of the customer.

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  • Sprog:
  • Engelsk
  • ISBN:
  • 9788184876154
  • Indbinding:
  • Hardback
  • Sideantal:
  • 172
  • Udgivet:
  • 31. juli 2018
  • Størrelse:
  • 239x165x18 mm.
  • Vægt:
  • 410 g.
  • BLACK NOVEMBER
Leveringstid: Ukendt - mangler pt.

Beskrivelse af Cracking the CSAT Code @ Call Centers

CRACKING THE CSAT CODE offers the BPO industry a solution to not only hold its ground, but grow again by delivering exceptionally good customer experience. It takes the reader through the range of BPO processes and how each step can be imbues with concern for the needs of the customer.

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