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Customer Service for Hospitality and Tourism

Bag om Customer Service for Hospitality and Tourism

A fully updated new edition of this bestselling text that explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to put this theory into practice. With 10 new international cases focusing on how some in the hospitality sector have adapted - and thrived - during the COVID-19 pandemic.

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  • Sprog:
  • Engelsk
  • ISBN:
  • 9781915097149
  • Indbinding:
  • Paperback
  • Sideantal:
  • 324
  • Udgivet:
  • 20. marts 2022
  • Udgave:
  • 3
  • Størrelse:
  • 246x189x23 mm.
  • Vægt:
  • 646 g.
  • BLACK NOVEMBER
Leveringstid: Ukendt - mangler pt.

Beskrivelse af Customer Service for Hospitality and Tourism

A fully updated new edition of this bestselling text that explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to put this theory into practice. With 10 new international cases focusing on how some in the hospitality sector have adapted - and thrived - during the COVID-19 pandemic.

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