Dealing with Difficult People (HBR Emotional Intelligence Series)

A carefully curated selection of articles about difficult people from Harvard Business Review.Shows readers general rules for dealing with conflict and difficult people.Focuses on handling others' emotional reactions.Gives specific advice on how to handle colleagues who are mean, passive aggressive, always stressed out, and who think everything is urgent.Also gives tips on handling a difficult boss.Audience: Professionals who often find themselves in conflict with their colleagues.Announced first printing: 25,000Laydown goal: 8,000