Udvidet returret til d. 31. januar 2025

Bøger af Jan Smets

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  • - From Complaint Department to Value Center
    af Jan Smets
    245,95 kr.

    Contact Center Management is an investigation into the stereotypes surrounding the sector. As it steers clear of hollowed-out theory and vague slogans, it offers a grounded approach to the creation of value for your company as well as for any client.

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