Udvidet returret til d. 31. januar 2025

Bøger af Peggy Carlaw

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  • af Peggy Carlaw
    433,95 kr.

  • af Peggy Carlaw & Vasudha Kathleen Deming
    242,95 kr.

    Helps trainers and managers teach the basics of providing customer service. This title includes activities that provide techniques for maintaining a positive service attitude, speaking and communicating clearly, honing superior telephone skills, and learning the best approaches to dealing with difficult customers.

  • af Peggy Carlaw
    257,95 kr.

    Gives you simple, fast, and enjoyable ways to train and motivate sales staff - or yourself - for selling success. This book helps the readers learn how to: master up-selling techniques for increased order value; polish communication skills to win sales and customer loyalty; and tailor features and benefits to reach difficult buyers.

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