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Service Design

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"An easy-to-read introduction to service design, with great examples from one of the world's leading service design agencies. A 'must read' for anyone who wants to become familiar with service design in theory, methods, and practice!" --Prof. Birgit Mager, President, Service Design Network gGmbHService Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.

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  • Sprog:
  • Engelsk
  • ISBN:
  • 9781933820330
  • Indbinding:
  • Paperback
  • Sideantal:
  • 216
  • Udgivet:
  • 26. november 2019
  • Størrelse:
  • 228x151x17 mm.
  • Vægt:
  • 330 g.
  • BLACK NOVEMBER
  På lager
Leveringstid: 1-2 hverdage
Forventet levering: 12. november 2024

Beskrivelse af Service Design

"An easy-to-read introduction to service design, with great examples from one of the world's leading service design agencies. A 'must read' for anyone who wants to become familiar with service design in theory, methods, and practice!" --Prof. Birgit Mager, President, Service Design Network gGmbHService Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.

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