Service Designer's Handbook - The Journeyman

Until now, there has been no "how-to," sequential and easy to follow book for building and improving services. The Journeyman, the second in the Service Designer's Handbook series includes models, tools techniques and case studies - written by master designer Steven J. Slater. Slater. an award-winning business reporter then a global management consultant for 25 years, has built global services that have earned clients more than $2 billion in traceable revenues.The Service Designer's Handbook series is published by the professional services organization International Service Design Institute,