The Handbook of Quality Management 2e (Pb)

"Fully revised for the latest American Society for Quality (ASQ) Certified Manager of Quality/Organizational Excellence (CMQ/QE) Body of Knowledge, The Handbook for Quality Management: A Complete Guide to Operational Excellence, Second Edition offers in-depth guidance on effectively applying the principles of quality management in today's business environment and delivering superior results. Designed to help you prepare for and pass the ASQ CMQ/QE exam, this authoritative volume also serves as an essential on-the-job reference. Coverage includes: Business-integrated quality systems; Organizational structures; The quality function; Approaches to quality; Customer-focused organizations; Integrated planning; Strategic planning; Understanding customer expectations and needs; Benchmarking; Organizational assessment; Process control; Quantifying process variation; Quality audits; Supply chain management; Continuous improvement; Effective change management; Six Sigma methodology, including detailed descriptions of the DMAIC and DMADV approaches; Management of human resources; Motivation theories and principles; Management styles; Resource requirements to manage the quality function"--