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Complaint Management Excellence

- Creating Customer Loyalty through Service Recovery

Bag om Complaint Management Excellence

Complaint Management Excellence outlines the financial and reputational benefits to be gained from improving customer service levelsand enhancing products and services via an effective system for handling customer complaints.

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  • Sprog:
  • Engelsk
  • ISBN:
  • 9780749465308
  • Indbinding:
  • Paperback
  • Sideantal:
  • 208
  • Udgivet:
  • 3. maj 2012
  • Størrelse:
  • 154x233x12 mm.
  • Vægt:
  • 334 g.
  • BLACK NOVEMBER
Leveringstid: 2-3 uger
Forventet levering: 10. december 2024

Beskrivelse af Complaint Management Excellence

Complaint Management Excellence outlines the financial and reputational benefits to be gained from improving customer service levelsand enhancing products and services via an effective system for handling customer complaints.

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