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Customer Care Excellence

- How to Create an Effective Customer Focus

af Sarah Cook
Customer Care Excellence af Sarah Cook
Bag om Customer Care Excellence

Customer Care Excellence sets the scene for customer care against a backdrop of increasing customer expectations, globalization and developing technology. Using international case studies and examples (including ebay, Virgin and Aviva) it looks to define really excellent service and shows how organizations can create customer focus.

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  • Sprog:
  • Engelsk
  • ISBN:
  • 9780749457051
  • Indbinding:
  • Paperback
  • Sideantal:
  • 288
  • Udgivet:
  • 3. November 2010
  • Udgave:
  • 6
  • Størrelse:
  • 158x233x18 mm.
  • Vægt:
  • 430 g.
Leveringstid: 2-4 uger
Forventet levering: 18. Maj 2024

Bag om Sarah Cook

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Beskrivelse af Customer Care Excellence

Customer Care Excellence sets the scene for customer care against a backdrop of increasing customer expectations, globalization and developing technology. Using international case studies and examples (including ebay, Virgin and Aviva) it looks to define really excellent service and shows how organizations can create customer focus.

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