Udvidet returret til d. 31. januar 2025

Earn Their Loyalty

- Treating Customers and Employees Like People

Bag om Earn Their Loyalty

CREATING LOYAL CUSTOMERS & ENGAGED ENPLOYEES. It's the dual challenge of every business. You can mandate it, standardize it, and develop policies and procedures, but it will be a constant struggle. Instead, inspire your employees who will then delight your customers. Learn tools and concepts such as the 4Cs of Service, how to hire the right people and the underutilized benefit of personal mission statements. Join businessman George Corbett in Scotland as he visits consultant Angus McTavish. Through a delightful and entertaining story, learn what doesn't work and why, and what does work and why. Transform your business into a super service paradise. Author Robert Brown, PhD, has been a business human factors consultant for almost fifty years and has written business books on leadership, Lean Thinking, and change management.

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  • Sprog:
  • Engelsk
  • ISBN:
  • 9781453810187
  • Indbinding:
  • Paperback
  • Sideantal:
  • 214
  • Udgivet:
  • 6. oktober 2010
  • Størrelse:
  • 140x216x12 mm.
  • Vægt:
  • 277 g.
  • BLACK NOVEMBER
Leveringstid: 2-3 uger
Forventet levering: 11. december 2024

Beskrivelse af Earn Their Loyalty

CREATING LOYAL CUSTOMERS & ENGAGED ENPLOYEES. It's the dual challenge of every business. You can mandate it, standardize it, and develop policies and procedures, but it will be a constant struggle. Instead, inspire your employees who will then delight your customers. Learn tools and concepts such as the 4Cs of Service, how to hire the right people and the underutilized benefit of personal mission statements. Join businessman George Corbett in Scotland as he visits consultant Angus McTavish. Through a delightful and entertaining story, learn what doesn't work and why, and what does work and why. Transform your business into a super service paradise. Author Robert Brown, PhD, has been a business human factors consultant for almost fifty years and has written business books on leadership, Lean Thinking, and change management.

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