Hospitality Security: Procedures, Policies, and Training

Hospitality Security: Procedures, Policies, and Training provides readers with a comprehensive guide to ensuring the safety and well-being of visitors and guests of hospitality establishments. The book demonstrates how those involved in providing hospitality security can not only keep guests safe, but also offer superior customer service. The book begins with an overview of the hospitality security department, identifying key roles within the operation, the goals of a security team, and emphasizing the necessity of establishing and maintaining an operations center. Later chapters discuss the need for security standards in operational procedures, policies, and training; emergency procedures and response plans; and the critical components of an effective fire command center. Readers learn vital information regarding best practices, investigations, ethical practices, and legal considerations. The closing chapter underscores the importance of strategic staff selection and quality training. A timely and contemporary guide, Hospitality Security is an ideal resource for students of security, as well as practicing security professionals.Anthony V. DiSalvatore, CPP, PSP, PCI, CFE, CLSD, served as a state trooper for the New Jersey State Police, receiving a Distinguished Service Award for his actions. He holds an associate's degree in arts and science from Gloucester County College, a bachelor's degree in law and justice from Glassboro State College, a master's degree in education administration from Seton Hall University and a second master's degree in criminal justice from Rutgers University. He has over thirty years of experience working in security-related positions, and has been involved in the design, implementation, and operation of security at casinos, hotels, and entertainment complexes across the country. Mr. DiSalvatore is a Certified Fraud Examiner (CFE) and a Certified Lodging Security Director (CLSD). He is a member of the American Society for Industrial Security (ASIS) and the Gaming and Wagering Protection Council. He has been recognized by ASIS as a Triple Crown recipient for being certified as a Certified Protection Professional (CPP), Physical Security Professional (PSP), and Professional Certified Investigator. (PCI).