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Perfect Phrases for Customer Service, Second Edition

Bag om Perfect Phrases for Customer Service, Second Edition

Filled with specific defusing tactics and key behavioral insights, this new edition shows how to reduce stress, find the right words to say, and handle hostile customers with ease and confidence.

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  • Sprog:
  • Engelsk
  • ISBN:
  • 9780071745062
  • Indbinding:
  • Paperback
  • Sideantal:
  • 256
  • Udgivet:
  • 16. januar 2011
  • Udgave:
  • 2
  • Størrelse:
  • 132x203x16 mm.
  • Vægt:
  • 236 g.
Leveringstid: 8-11 hverdage
Forventet levering: 29. januar 2025

Beskrivelse af Perfect Phrases for Customer Service, Second Edition

Filled with specific defusing tactics and key behavioral insights, this new edition shows how to reduce stress, find the right words to say, and handle hostile customers with ease and confidence.

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