Udvidet returret til d. 31. januar 2025

The Best Service is No Service

- How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs

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Praise for The Best Service Is No Service "A very sharp and practical treatise on why so many call centers and service operations are playing with the wrong deck of cards altogether. We strongly recommend it to anyone involved in customer service issues. " -Don Peppers and Martha Rogers, Ph.D.

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  • Sprog:
  • Engelsk
  • ISBN:
  • 9780470189085
  • Indbinding:
  • Hardback
  • Sideantal:
  • 336
  • Udgivet:
  • 9. april 2008
  • Størrelse:
  • 157x233x31 mm.
  • Vægt:
  • 598 g.
  • BLACK NOVEMBER
  På lager
Leveringstid: 4-7 hverdage
Forventet levering: 30. november 2024

Beskrivelse af The Best Service is No Service

Praise for The Best Service Is No Service "A very sharp and practical treatise on why so many call centers and service operations are playing with the wrong deck of cards altogether. We strongly recommend it to anyone involved in customer service issues. " -Don Peppers and Martha Rogers, Ph.D.

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