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The Only Thing That Matters

- Bringing the Power of the Customer into Your Business

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The man who single-handedly initiated the service management phenomenon in America poses a new challenge for businesses--how to incorporate a new commitment to the customer into their own business.

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  • Sprog:
  • Engelsk
  • ISBN:
  • 9780887306396
  • Indbinding:
  • Paperback
  • Sideantal:
  • 256
  • Udgivet:
  • 26. maj 1993
  • Størrelse:
  • 133x203x13 mm.
  • Vægt:
  • 180 g.
Leveringstid: 8-11 hverdage
Forventet levering: 16. december 2024
Forlænget returret til d. 31. januar 2025

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The man who single-handedly initiated the service management phenomenon in America poses a new challenge for businesses--how to incorporate a new commitment to the customer into their own business.

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