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What's the Secret?

- To Providing a World-Class Customer Experience

af John R. DiJulius
What's the Secret? af John R. DiJulius
Bag om What's the Secret?

What's the Secret? is a revolutionary book that finally answers the questions how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world class consistently, everyday, while the rest of companies and departments struggle with providing even good customer service with staffs of 12 or 15.

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  • Sprog:
  • Engelsk
  • ISBN:
  • 9780470196120
  • Indbinding:
  • Hardback
  • Sideantal:
  • 336
  • Udgivet:
  • 27. maj 2008
  • Størrelse:
  • 163x237x30 mm.
  • Vægt:
  • 556 g.
  • BLACK NOVEMBER
Leveringstid: 8-11 hverdage
Forventet levering: 7. december 2024

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Beskrivelse af What's the Secret?

What's the Secret? is a revolutionary book that finally answers the questions how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world class consistently, everyday, while the rest of companies and departments struggle with providing even good customer service with staffs of 12 or 15.

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