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Customer Satisfaction Evaluation

- Methods for Measuring and Implementing Service Quality

Bag om Customer Satisfaction Evaluation

This important new work provides a comprehensive discussion of the customer satisfaction evaluation problem. It presents an overview of the existing methodologies as well as the development and implementation of an original multicriteria method dubbed MUSA.

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  • Sprog:
  • Engelsk
  • ISBN:
  • 9781441916396
  • Indbinding:
  • Hardback
  • Sideantal:
  • 308
  • Udgivet:
  • 1. november 2009
  • Udgave:
  • 2010
  • Størrelse:
  • 234x156x19 mm.
  • Vægt:
  • 1400 g.
  • BLACK WEEK
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Leveringstid: 8-11 hverdage
Forventet levering: 10. december 2024

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This important new work provides a comprehensive discussion of the customer satisfaction evaluation problem. It presents an overview of the existing methodologies as well as the development and implementation of an original multicriteria method dubbed MUSA.

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