Udvidet returret til d. 31. januar 2025

On the Front Line

- Organization of Work in the Information Economy

Bag om On the Front Line

The importance of customer service is widely emphasized in business today. This book offers the first comprehensive analysis of the organization and dynamics of front-line work. The volume is based on a four-year study of over a thousand employees and...

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  • Sprog:
  • Engelsk
  • ISBN:
  • 9780801435874
  • Indbinding:
  • Hardback
  • Sideantal:
  • 320
  • Udgivet:
  • 22. juni 1999
  • Størrelse:
  • 155x235x25 mm.
  • Vægt:
  • 907 g.
  • BLACK WEEK
  Gratis fragt
Leveringstid: 8-11 hverdage
Forventet levering: 13. december 2024
Forlænget returret til d. 31. januar 2025

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The importance of customer service is widely emphasized in business today. This book offers the first comprehensive analysis of the organization and dynamics of front-line work. The volume is based on a four-year study of over a thousand employees and...

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