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On the Front Line

- Organization of Work in the Information Economy

Bag om On the Front Line

The importance of customer service is widely emphasized in business today. This book offers the first comprehensive analysis of the organization and dynamics of front-line work. The volume is based on a four-year study of over a thousand employees and...

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  • Sprog:
  • Engelsk
  • ISBN:
  • 9780801485671
  • Indbinding:
  • Paperback
  • Sideantal:
  • 320
  • Udgivet:
  • 22. Juni 1999
  • Størrelse:
  • 155x235x19 mm.
  • Vægt:
  • 500 g.
Leveringstid: 2-3 uger
Forventet levering: 12. Juli 2024

Beskrivelse af On the Front Line

The importance of customer service is widely emphasized in business today. This book offers the first comprehensive analysis of the organization and dynamics of front-line work. The volume is based on a four-year study of over a thousand employees and...

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